Field Service Engineer

Field Service EngineerPosition at Nissin Ion Equipment USA, Inc. The Field Service Engineer is responsible for providing technical support, installation, maintenance, and troubleshooting of ion implantation equipment at customer sites. This position requires a strong commitment to customer satisfaction, effective communication skills, and the ability to diagnose and resolve complex mechanical, electrical, and vacuum system issues. Will support and expanding business with a newly onboarded customer. This position may be based in either Colorado Springs, Colorado or Austin, Texas, depending on business needs. The role requires both domestic and international travel. Relocation assistance may be available for qualified candidates. The role requires regular collaboration with international team members and the ability to communicate clearly and professionally across diverse teams and cultures. The Field Service Engineer is expected to contribute to a positive and respectful work environment and to consistently represent and uphold the professional standards and reputation of Nissin Ion Equipment USA, Inc. and Nissin Ion Equipment Co., Ltd. in all customer interactions.Job Duties and Key Responsibilities:Perform installation, start-up, qualification, maintenance, and repair of ion implantation equipment at customer sitesDiagnose and troubleshoot mechanical, electrical, and vacuum system issues, utilizing schematics, manuals, and diagnostic toolsExecute preventive maintenance (PM) procedures and equipment upgrades in accordance with company standardsRespond to service calls and minimize equipment downtime through effective problem resolutionAccurately document service activities, including field service reports, parts usage, and technical findingsInterface directly with customers to provide status updates, technical explanations, and recommendationsSupport root cause analysis and implement corrective and preventive actions (CAPA)Maintain and manage assigned tools, test equipment, and service inventoryEnsure compliance with all safety standards, including customer LOTO (Lockout/Tagout), electrical safety, and site-specific requirementsAssist in equipment acceptance testing, process qualification, and performance validation activitiesProvide basic operational guidance and training to customer personnel when requiredEscalate complex technical issues to engineering or factory support teams as appropriateSupport installation planning, including site readiness verification and coordination with logistics teamsParticipate in continuous improvement initiatives to enhance service quality, reliability, and efficiencyMaintain a high level of professionalism, representing NIUSA positively at all customer sitesQualifications:Preferred: Bachelor's degree in electronics, Mechanical, or Software Engineering, or a related field.Preferred: 5+ years of experience in ion implanter systems.Preferred: Knowledge of ion implanter principles and practices.Strong troubleshooting skills across mechanical, electrical, and vacuum technologies.Ability to read and interpret electrical schematics, mechanical drawings, and technical documentation.Excellent communication and interpersonal skills, with the ability to effectively interact with customers, vendors, and global team members.Ability to work independently, prioritize tasks, and operate with minimal supervision.Experience working effectively with diverse, global, and cross-cultural teams.Strong analytical skills, including data gathering, analysis, and interpretation.Proficiency with PCs and standard business software (Microsoft Word, Excel, PowerPoint, Google Workspace, and MS Teams).Ability to maintain confidentiality and handle sensitive information.Valid driver's license.Work Environment & Travel: This position may be based in either Colorado Springs, Colorado or Austin, Texas depending on business needs and will require significant domestic travel on a regional basis. Travel internationally may also be required as needed and directed by management. Additional Expectations: The successful candidate will play a key role in strengthening customer relationships and enhancing the reputation of NIUSA and Nissin Ion Equipment Co., Ltd. within the semiconductor industry. Compensation: Non-Exempt Employee Range: $43.27 to $64.94 an hour. Compensation may vary depending on a number of factors, including a candidate's experience, qualifications, skills, competencies and location. Base pay is one part of the total compensation and benefits package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives. ? Relocation Assistance: We are open to providing relocation assistance for the right candidate. Working Conditions: Stand by for potential urgent customer calls 24 hours a day, in cooperation with management staff. The customer will produce their product(s) in a clean room. The employee will often be required to enter the clean room and follow all customer clean room protocols. The employee should be prepared to work a 12-hour shift if required. The shift will include long-periods of standing and will be subjected to the customer's fab environment. At times a heavy item may need to be replaced. The employee will be required at times to lift as much as 50 pounds or the specific weight limits specified by the supplier of the part. The employee is expected to follow all Nissin and site safety rules to include but not be limited to lock-out tagout, two-man worker rule and proper gas handling. The FSE will not be required to replace toxic gas bottles unless an agreement is made between NIUSA and the customer. Such work will only be performed after a physician's approval and after specialized training.About Nissin Ion Equipment USA, Inc. Nissin Ion Equipment USA, Inc. (NIUSA) is a multi-national company supplying and supporting state-of-the ion implanters and flat panel display equipment. Nissin Ion has multiple subsidiaries supporting their equipment which is supplied to the world's leading foundry, logic, memory and flat panel display companies. NIUSA has two locations in the United States. The sales and service office is located in Austin, Texas while the R&D and applications office is located in Billerica, Massachusetts.