Implementation Consultant

Job title: Implementation Consultant

FLSA Status: Full-Time Employee / Exempt

Location: Northbrook, IL (Hybrid, 3 days in office)

Reports To: Implementation Manager

Compensation: $70,000 to $78,000

Job Summary:

The Implementation Consultant plays a key role in delivering best-in-class service and subject matter expertise by guiding new clients and their employees through the implementation process. Acting as the project manager and liaison between new clients and internal departments—such as Sales, Operations, Payroll, Benefits, 401(k), and Risk Management—the Implementation Consultant is responsible for ensuring a seamless transition and setting the foundation for a strong, long-term client relationship.

Essential Functions

• Manage multiple simultaneous implementations for clients with 5–100 employees.
• Lead clients through each phase of implementation, including:
• - Project planning and kickoff
• - Client and employee setup
• - Policy and rules configuration
• - Funding method establishment
• - Data validation
• - Systems/process training
• - First payroll processing
• Conduct employee benefits orientation meetings and prepare supporting materials.
• Collaborate with the Implementation Payroll Specialist for accurate and timely payroll processing.
• Work closely with the Implementation Benefits Specialist for successful benefits installation.
• Analyze completed payrolls for accuracy, troubleshoot data discrepancies, identify trends, and recommend solutions.
• Assess client needs and configure Amplify HR’s platform accordingly.
• Train client contacts on the use and functionality of Amplify’s system.
• Ensure effective and timely handoff to the long-term client success team.
• Maintain strict confidentiality of all client and employee data.

Additional Responsibilities

• Continuously expand knowledge of software applications and industry trends.
• Manage internal checklists and documentation efficiently.
• Assist in the development of internal and client-facing training content.
• Build and maintain strong cross-departmental relationships.

Required Knowledge, Skills, and Experience

• Previous PEO experience required
• Experience in client service, implementation, or project management required
• Experience with PRISM/HRP required
• Multi-state payroll experience preferred
• Strong understanding of:
• - Payroll and accounting principles
• - Benefits administration
• - 401(k) processes
• - Tax and HR procedures
• Exceptional attention to detail
• Strong written, verbal, and interpersonal communication skills
• Ability to work under pressure, multi-task, and meet deadlines
• Proven capability to simplify complex, technical information for clients
• Strong time management and delegation skills

Physical Demands / Work Environment

• Extended periods of computer work
• Occasional walking, standing, bending, and stooping
• Overtime may be required
• Fast-paced office environment

Tools and Equipment Used

• Personal computer with Microsoft Office Suite
• Multi-line phone system with voicemail

Note: This job description is not exhaustive and may be subject to change. Employees are expected to perform any other duties assigned by their supervisor. This document does not create an employment contract, express or implied.