Customer Service Rep - No Experience Required

For more than

60 years

, our organization has supported working families by providing access to supplemental benefit programs through partnerships with more than

40,000 unions and associations

across North America and beyond.

Our role is to help individuals better understand the benefit options available through their affiliated organizations and provide dependable guidance when traditional workplace coverage changes, decreases, or ends. We are committed to delivering a professional and supportive experience built on

clarity, integrity, and genuine service

. Every interaction matters. From answering initial questions to assisting with enrollment documentation, our team works to ensure members receive accurate information and feel comfortable throughout the process. Your Role

As a member of our growing remote team, you will work directly with individuals who have requested information about available benefit programs. Your focus will be on communication, education, organization, and client support. Typical responsibilities include: Communicating with members through inbound and outbound calls

Scheduling and conducting virtual appointments

Explaining available benefit options, eligibility requirements, and enrollment procedures

Answering questions clearly and professionally

Assisting with digital applications, forms, and supporting documentation

Maintaining accurate and organized electronic records

Participating in ongoing training, coaching, and professional development

Working collaboratively with team members and leadership to maintain high service standards

This is a

fully remote opportunity

, allowing you to work from home with a dependable internet connection. You will receive access to established systems, digital tools, structured training, and ongoing leadership support. Who We’re Looking For

We are looking for dependable, motivated individuals who enjoy helping people and are comfortable working in a virtual environment. Successful candidates typically demonstrate: Strong communication and active listening skills

A professional and respectful approach to client interactions

Good organizational and time-management abilities

Attention to detail and reliability

A willingness to learn and accept coaching

Comfort using computers, digital platforms, and video conferencing tools

The ability to work both independently and collaboratively

Legal authorization to work in the United States or Canada

Previous customer service, retail, sales, or other people-focused experience is helpful, but it is

not required

. Comprehensive training is provided. What We Offer

Our team environment is centered around professional development, flexibility, and long-term growth. 100% remote work environment

Flexible scheduling options

Comprehensive training and ongoing mentorship

Professional and leadership development opportunities

Benefits eligibility following onboarding

Performance recognition and advancement opportunities

Supportive virtual team environment

Opportunities for long-term career growth