Fractional Director - ConneXion Implementation Support Services

Job Title: Fractional Director – ConneXion Implementation Support Services End Client: Missouri Department of Mental Health, Division of Developmental Disabilities Location: Jefferson City, MO 65101 (Remote) Position Type: Contract Part-Time Hours Per Week: 4 Hours/Week Duration: Multi-Year Months Travel Required: Onsite participation as required for key meetings, go-live events, CMS certification activities, and stakeholder engagement sessions. Interview Type: Remote Scope of Project Provide executive-level leadership and oversight for the Implementation Support Services engagement supporting the multi-year, statewide ConneXion Case & Financial Management System modernization program. The Executive Director will serve as the primary executive point of contact for the ISS Vendor and ensure alignment with Department objectives, statewide readiness, CMS compliance, governance, cross-vendor coordination, and delivery quality throughout implementation, stabilization, certification, and post-go-live operations. Responsibilities Provide executive oversight and strategic leadership across project initiation, implementation, stabilization, statewide deployment, CMS certification, and post-go-live optimization. Serve as the primary executive point of contact between the ISS Vendor and DMH-DDD leadership. Ensure ISS services, staffing, deliverables, and operational activities remain aligned with State objectives, approved scope, governance requirements, schedules, budgets, and readiness criteria. Lead executive-level engagement with DMH, ITSD, DSS/MHD, the Solution Vendor, IV&V Vendor, CMS stakeholders, and other interagency partners. Support and facilitate governance bodies, executive steering discussions, decision-making frameworks, escalation pathways, and cross-vendor accountability. Provide strategic direction for PMO oversight, integrated scheduling, RAID management, quality management, organizational readiness, training, testing, technical review, go-live, hypercare, and continuous improvement. Ensure clear role delineation and alignment through the RACI, governance plan, staffing plan, implementation support plan, and related project controls. Identify and escalation material risks, issues, dependencies, compliance concerns, resource gaps, and vendor conflicts; recommend mitigation and resolution strategies. Oversee the quality, consistency, accessibility, traceability, timeliness, and executive readiness of ISS deliverables and reporting. Monitor ISS performance against contractual KPIs and SLAs. Ensure coordination of CMS readiness, APD/IAPD/IAPDU support, Operational Readiness Review activities, certification events, and executive reporting. Maintain executive awareness of legislative, regulatory, policy, budget, security, privacy, and technology changes impacting the program. Ensure stable staffing, continuity of critical roles, backup coverage, and timely resolution of staffing concerns. Represent ISS leadership during phase gates, go-live events, hypercare escalations, audits, reviews, and transition-to-operations activities. Promote collaboration, professional conduct, knowledge transfer, and long-term sustainability across the multi-vendor program. Required Skills At least eight years of experience leading Medicaid transformation initiatives, large-scale technology implementations, or comparable public-sector modernization programs. Demonstrated success providing executive oversight for complex, multi-year, multi-phase, and multi-vendor enterprise programs. Experience engaging executive-level stakeholders, including State agency leadership, Medicaid or health and human services organizations, system integrators, IV&V vendors, and inter-agency partners. Strong experience in governance facilitation, executive decision support, escalation management, cross-vendor alignment, risk management, and quality oversight. Working knowledge of federal and State compliance expectations applicable to Medicaid technology programs, including CMS certification and operational readiness. Ability to communicate complex program, technical, financial, readiness, and compliance issues clearly to executive and non-technical audiences. Proven ability to oversee deliverable quality, performance metrics, corrective actions, staffing continuity, and contractual commitments. Ability to perform all services within the United States and successfully complete State-required background, fingerprint, security, confidentiality, and training requirements. Executive leadership experience on State Medicaid, mental health, developmental disabilities, HCBS waiver, or health and human services modernization programs. Familiarity with CMS Medicaid Enterprise Systems guidance, APD/IAPD processes, certification readiness, Operational Readiness Reviews, and federal reporting requirements. Experience overseeing programs using Agile, Waterfall, or hybrid delivery methodologies. Knowledge of organizational change management, statewide training, UAT, accessibility, go-live, hypercare, and transition-to-operations practices. Relevant executive, program management, or governance credentials such as PMP, PgMP, or comparable certifications. #J-18808-Ljbffr Go Fractional