Host

Host / Hostess

The Host/ Hostess at The Ranch at Rock Creek serves as the first and last impression of our luxury dining experience. This role is responsible for warmly welcoming guests, managing reservations and seating flow, and ensuring a seamless transition into and out of the dining experience. The Host/ Hostess sets the tone for exceptional hospitality and upholds the Forbes Five-Star standards of service throughout every guest interaction.

Primary Responsibilities

• Greet all guests upon arrival with a warm, professional, and polished demeanor consistent with a luxury guest experience.
• Manage seating arrangements and reservations to ensure smooth dining room flow and optimal table utilization.
• Escort guests to tables, present menus, and provide initial hospitality touchpoints that reflect the Ranch's service standards.
• Communicate effectively with servers, bartenders, and management to coordinate table turns and guest needs.
• Answer phone calls, assist with reservations, and respond to guest inquiries in a timely and professional manner.
• Monitor dining room cleanliness, ambiance, and readiness at all times.
• Assist in managing waitlists and communicating accurate wait times to guests.
• Support guest experience recovery efforts when needed, escalating concerns appropriately to management.
• Maintain awareness of VIP guests, special occasions, and service notes to ensure personalized hospitality.
• Uphold all brand standards of presentation, communication, and professionalism at all times.

Qualifications and Requirements

• Strong interpersonal and communication skills with a natural ability to create warm, welcoming guest interactions.
• Ability to stand and walk for 8 to 10-hour shifts, including navigating stairs and uneven terrain.
• High level of attention to detail, particularly in guest flow, table placement, and dining room presentation.
• Ability to remain calm, composed, and professional in high-volume or high-pressure service environments.
• Basic proficiency or willingness to learn reservation systems and point-of-sale (POS) platforms.
• Strong organizational skills with the ability to multitask and prioritize guest experience in real time.
• Professional grooming and uniform standards consistent with a luxury hospitality environment.
• Awareness of fine dining etiquette and service sequencing preferred.
• Ability to work evenings, weekends, and holidays based on business needs and occupancy levels.
• Strong teamwork skills and ability to collaborate effectively with FOH and BOH teams.
• Commitment to delivering a Forbes Five-Star level guest experience at all times.

Disclaimer: The Ranch at Rock Creek is an equal opportunity employer. All offers of employment are conditioned upon the successful completion of a background check and verification of legal authorization to work in the United States.