Senior Data Center Operations Technician

Job Description Senior Technician - Data Center Operations Duration: 3-month contract/right to hire Contract hourly pay rate up to $80/hr Direct Hire Salary after contract: $150k/year Because this position has the option to go from contract to full-time, we can only accept candidates with the work authorization of a US Citizen or Green Card. Position Summary Our client is seeking an experienced Senior Technician with a passion for troubleshooting and resolving a range of data center infrastructure issues including, but not limited to, hardware, fiber, networking, and related problems. The successful candidate will possess strong supervisory experience and outstanding customer service skills, with the ability to communicate effectively both orally and in writing. You will help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission while co-creating a culture of psychological safety and continuous improvement. Position Description Senior Technician - Data Center Site Operations is responsible for executing operational objectives, policies, and procedures. As the Data Center Operations representative, you will manage projects, installations, testing, budgets, risks, and changes, ensuring the smooth functioning of our data center infrastructure. Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate will demonstrate a strong aptitude for troubleshooting, improve effectiveness through process innovation, and take ownership of technical issues to drive resolution. Position Responsibilities As a Senior Technician, you will: Participate in regular meetings with stakeholders to establish and maintain strong relationships Troubleshoot and resolve complex incident management issues, producing incident reports for further analysis Coordinate vendor procurement and contractual activities Ensure data center equipment maintenance meets industry standards Oversee operating budget and complex facilities projects, including project budget, schedule, and scope Implement strategies to proactively prevent potential problems and manage emergency and disaster mitigation Oversee commissioning processes and lead testing of existing and new equipment Successfully deliver projects on time, on budget, and within scope Communicate and collaborate effectively with external project teams and resources Identify stakeholders, review design packages, and select vendors Manage project deployment risks and forecast budget requirements Act as the Data Center Operations POC for site infrastructure initiatives Handle and resolve escalations while partnering with relevant stakeholders to deliver projects Write comprehensive RFPs for various projects Assist in budget management Develop and implement policies and procedures for essential operating protocols Prepare business plans and conduct data analysis of relevant reports Assign responsibilities to subordinates Conduct interviews and select candidates for employment Perform associate performance appraisals and recommend salary adjustments Counsel and coach associates and administer disciplinary action when necessary Install various hardware as required Complete/Oversee service orders in an accurate and timely manner Oversee routine operational maintenance support and hardware maintenance Respond to customer requests quickly and resolve technical problems effectively Oversee coordinated and scheduled maintenance activities with multiple parties in multiple locations, following standard procedures Coordinate with other technical teams to complete various tasks, requests, and/or projects Frequently lift or move equipment and material weighing up to 50 pounds for various needs Oversee planning, coordinating, and managing the technical aspects of projects related to the data center Identify and manage dependencies between these projects and other ongoing activities Lead and assist with all design aspects of the data center support systems and overall data center layout Effectively communicate design standards to internal and external project partners Find innovative solutions prior to and during the construction process to reduce costs without negative impacts on quality or reliability Engage in physical data center activities such as planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning Maintain service level agreements through the implementation of proactive issue detection and reporting Qualifications Extensive experience in a 24/7/365 critical facility environment, including troubleshooting, management, and mentoring of skilled professionals Knowledge of EHS compliance requirements and experience with audits Understanding of power distribution and control systems, redundancy, resiliency, and protection Ability to manage change and influence cross-functionally Previous experience in people management is essential PM certification(s) are a plus FOA certification is a plus Strong communication skills, including effectively communicating the progress of programs/projects Demonstrated ability to influence and resolve challenging stakeholder situations Financial acumen with the ability to connect program objectives to financial results and manage project budgets effectively Must use and maintain personal protective equipment as required Ability to write concise and accurate reports Ability to appropriately escal data center incidents and respond to alarms Communicate effectively with customers and internal staff Learn quickly and address issues as they arise in a Mission Critical 24×7 environment Schedule flexibility with the ability to work non-standard business hours Strong work ethic and accountability Ability to work independently and follow all escalation procedures regarding critical or emergency situations Ability to operate in and promote a rigorous process-driven team environment Ability to logically analyze and solve problems Ability to effectively multi-task while assisting customers and working on multiple projects Familiar with computer systems and software programs such as MS Word, Excel, and MS Outlook Ability to climb and balance Ability to stoop, kneel, crouch, bend, stretch, and crawl Must be comfortable working in a high-stress, fast-paced environment with shifting priorities Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support Ability to lift up to 50 pounds Train and mentor Technicians through on-the-job training (OJT) and provide direct guidance on specific tasks (e.g., deployments, break/fix); may complete additional training to obtain or maintain relevant role certifications Proficiency in troubleshooting and diagnosing computer, server, and network hardware Proficiency in designing and leading infrastructure modification projects Proficiency with troubleshooting/installing/testing sophisticated circuits Proficiency in installing circuits requiring sophisticated fiber terminations Proficiency with installation, testing, and modification of cross-connects per documented procedures with accurate cable management Proficiency in installing low voltage cables in active data center environment Experience with opening and closing tasks within the ticketing system is highly preferred Experience with Hard Drive Sanitation Software (Blancco) is desired Proficiency in Microsoft Office Suite is preferred Experience with Network tools (Infoblox, Lantronix) is desired Experience with Azure DevOps is desired Experience with DCIM management software is preferred Experience with CAD/Visio is desired Experience with technical documentation creation Experience with Data Center equipment is preferred Experience with Client hardware troubleshooting including diagnosis and/or replacement, cybersecurity requirements, and client architecture is preferred Knowledge of DevOps methodologies and concepts is desired Proven ability to concentrate and demonstrate a capacity for learning technical concepts and adapting to new technologies quickly Excellent research, decision-making, and organizational skills are required Excellent communication skills including spoken and written skills Proven analytical, evaluative, and problem-solving abilities Excellent customer-facing skills Familiarity with the following standards: Building Industry Consulting Service International (BICSI) Electronic Industries Alliance (EIA) Telecommunications Industry Association (TIA) National Electronic Code (NEC) Experience 5+ years of operations-related hands-on experience or equivalent work experience Education Bachelor's Degree in Information Technology or related field, or equivalent experience Benefits Medical, Vision, and Dental Insurance Plans 401k Retirement Fund #LI-GTT 24-07160 #gttjobs Company Description Global Technical Talent is a subsidiary of Chenega Corporation ( with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure. We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier. There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Awards SIA's Fastest Growing Staffing Firm: 2023 and 2015 SIA's Best Staffing Firm to Work for: 2019 -2023 Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015 Randstad Preferred Supplier: 2020 - 2023 TechServe Alliance Excellence Award. 2019 NH Business Magazines Fast 5 fastest growing companies Ernst & Young Entrepreneur of the Year Finalist: 2015 #J-18808-Ljbffr 6AM City, LLC