Scheduler III - Heart and Vascular

Job Title

Scheduler III

Employment Type:

Full time

Description:

With five hospitals, over 60 free-standing outpatient clinics, a college of nursing, a Medicare Advantage plan, and extensive outreach and community wellness programs, Mount Carmel Health System serves more than a million patients in central Ohio each year, and we've been a pillar of this community for more than 130 years. As a proud member of Trinity Health, one of the nation's largest Catholic healthcare delivery systems, our network of caring spans 22 states, 94 hospitals, and 133,000 colleagues nationwide.

We know that exceptional patient care starts with taking care of our colleagues, so we invest in great people and all that we ask in return is that you come to work ready to make a difference and do the right thing.

What we offer:

• Competitive compensation and benefits packages including medical, dental, and vision coverage
• Retirement savings account with employer match starting on day one
• Generous paid time off programs
• Employee recognition incentive program
• Tuition/professional development reimbursement
• Relocation assistance (geographic restrictions apply)
• Discounted tuition and enrollment opportunities at the Mount Carmel College of Nursing
• Mount Carmel offers DailyPay - if you're hired as an eligible colleague, you'll be able to see how much you've made every day and transfer your money any time before payday. You Deserve To Get Paid Every Day!

The nation's 14th largest city, Columbus, Ohio is one of the fastest growing major metropolitan areas in the Midwest ranked #1 for population growth, #1 for job growth, #1 for wage growth, and #1 real estate market. And with a vibrant blend of professional sports, world-class attractions, creative cuisines, and a flourishing music and arts scene, you'll never be found wanting for entertainment and experiences to call your own in Columbus. Learn more at !

About the job:

The Scheduler III functions as a liaison between the physicians, patients, office and hospital testing staff in scheduling patient office visits, testing, procedures and surgeries.

What you will Do:

• Exhibits each of the Mount Carmel Service Excellence Behavior Standards holding self and others accountable and role modeling excellence for all to see. For example: demonstrates friendliness and courtesy, effective communication creates a professional environment and provides first class service.
• Meets population specific and all other competencies according to department requirements.
• Promotes a Culture of Safety by adhering to policy, procedures and plans that are in place to prevent workplace injury, violence or adverse outcome to associates and patients.
• Relationship-based Care: Creates a caring and healing environment that keeps the patient and family at the center of care throughout their experience at Mount Carmel following the principles of our interdisciplinary care delivery system.
• (For patient care providers) Provides nursing care, ensures an environment of patient safety, promotes evidence-based practice and quality initiatives and exhibits professionalism in nursing practice within the model of the ANCC Magnet Recognition Program.
• Utilizes patient information and physician assessment to identify patient's scheduling needs. Prepares written orders for procedures.
• Collaborates with physician, various physician offices, surgical/procedure labs, and ancillary departments for scheduling of procedure in order to ensure alignment for scheduling for current, future/multiple procedures as it relates to a specific protocol.
• Collaborates with clinical staff for timing off procedure/surgery scheduling for medication adjustment as it relates to a specific protocol.
• Schedules complex office visits by collaborating with clinical staff to ensure quality timeframes are met per clinical protocols.
• Provides pre-procedure education.
• Conducts and ensure prior authorization.
• Schedules post procedure office visit and/or testing
• Financial Stewardship - Responsible for creating and managing an efficient schedule to assist maximizing utilization and physician productivity.
• Functions as a liaison between the physicians, patients, referring physicians, and members of the service line.
• Independently problem solves to identify areas of opportunity to enhance the customer experience. Able to anticipate patient and physician scheduling needs and provide proactive communication for continuity and delivery of quality care.
• Customer Satisfaction - Demonstrates behaviors which constitute service and customer focused relationships.
• Maintains confidentiality of all patient information.
• Communicates pertinent clinical/scheduling information to the physicians, office staff and patients.
• Coordinates multiple test, procedures and physicians when scheduling cases as well as completes pre-procedure task.
• Schedules complex procedures and surgeries following approved Medical Group, hospital and Patient Care Services policies and procedures and educates patients on preparation instructions. This may include several coordinating with several departments and/ or providers.

What we are looking for:

• Education: High school graduate or equivalent
• Licensure / Certification:
• Experience: Three years experience of scheduling experience for physician practice or hospital/ancillary departments
• Customer service oriented
• Effective Communication Skills
• Knowledge of Microsoft Office and scheduling software

Mount Carmel and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.