Quality Assurance Manager

Job Description

Responsible for ensuring compliance with and adherence to ISO 13485 standard and FDA 21 CFR 820. Maintains registration of FDA Class 1 and Class 2 devices. Formulate and implement corrective / preventative actions to resolve customer complaints or non-conformances and perform root cause analysis. Oversee internal quality KPIs and audits. Host external audits (customer, ISO registrar, FDA). Develop and initiate standards and methods for inspection, testing, and/or evaluation. Formulate and maintain quality objectives and coordinate them with procedures and other disciplines. Participate in the planning and design of quality procedures.

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KEY RESPONSIBILITIES:

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1. Quality Management Systems:
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• Establish and maintain robust quality management systems (QMS) that align with applicable FDA and ISO requirements and support organizational objectives.
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• Develop and implement quality policies, procedures, and work instructions to ensure adherence to regulatory standards and best practices.
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• Supervise regular internal audits and management reviews to evaluate the effectiveness of the QMS and identify opportunities for improvement.
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1. Regulatory Compliance:
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• Stay current with FDA regulations, ISO standards, and other relevant guidelines applicable to the organization's products or services.
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• Develop and implement strategies to ensure compliance with FDA regulations and ISO 13485 (Quality Management for Medical Devices).
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• Coordinate and manage FDA inspections, ISO audits, and other regulatory assessments, ensuring prompt response and resolution of findings.
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1. Product Quality Assurance :
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• Monitor and analyze product quality metrics, complaint trends, and non-conformance incidents to implement corrective and preventive actions.
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• Collaborate with product development teams to integrate quality considerations into the design, development, and manufacturing processes.
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• Implement corrective and preventative actions based on nonconformances and/or complaints.
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1. Risk Management:
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• Develop and maintain risk management plans and strategies to address potential hazards, failures, or adverse events related to products or processes.
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• Assist with and implement risk assessments, FMEA (Failure Mode and Effects Analysis), and other risk management activities to proactively manage risks throughout the product lifecycle.
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• Identify, assess, and mitigate risks associated with product quality, regulatory compliance, and business operations in accordance with FDA and ISO standards.
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1. Cross-Functional Collaboration:
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• Collaborate closely with cross-functional teams, including R&D, manufacturing, regulatory affairs, and supply chain to foster a culture of compliance, accountability, and continuous improvement, and to ensure alignment of quality and regulatory objectives with business goals.
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• Implement and maintain process validation documents
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• Conduct training and development programs to enhance the knowledge, skills, and capabilities of staff members involved in quality and regulatory activities.
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REQUIREMENTS

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EDUCATIONAL BACKGROUND:

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• Bachelor’s degree in chemistry, engineering, general science or quality is required (chemistry, chemical or material engineering preferred) or equivalent experience.
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• Familiarity with LEAN / Six Sigma tools
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• EXPERIENCE:
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• Five years of experience in a similar position.
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• Experience in the application of quality systems.
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• Effective communication and negotiation skills.
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• Experience implementing improvements and LEAN / Six Sigma methodologies in manufacturing processes.
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• Experience in problem-solving techniques.
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• SKILLS:
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• Strong analytical skills to interpret complex data and make informed decisions.
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• High attention to detail.
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• Ability to identify issues, analyze root causes and propose effective solutions.
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• Ability to work collaboratively with other departments, such as operations, supply chain and others.
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• LANGUAGE:
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• English (Bilingual Spanish preferred)
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• SOFTWARE:
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• Office (Excel required), ERP Software (NetSuite or Adage / Assistics Preferred), QMS Software (QPulse Preferred)
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