Shelter Program Staff

Job Description Job Description Job Title: Program Staff Organization: My Place Home for the Homeless, Inc. Location: Buffalo, NY About Us: My Place Home for the Homeless, Inc. is a dedicated not-for-profit organization focused on providing comprehensive support to individuals experiencing homelessness. We offer both temporary/emergency housing and permanent supportive housing, along with essential resources such as job training, mental health and medical services, and access to transportation. Our mission is to empower individuals to regain stability and self-sufficiency through compassionate care and community-based solutions. Job Overview: We are now hiring various shifts for Direct Care Staff in Buffalo, NY, to provide person-centered care tailored to meet the needs of individuals at My Place Home for the Homeless. This is a fantastic opportunity for professional growth, while making a difference! Starting pay is $17/hr, depending on experience and based on shift. Responsibilities: • Empower guests and provide support and crisis intervention through trauma-informed care. • Ability to provide resource information or triage questions, for individuals and families we serve and to those who call shelter to apply/ask for information. • Communicate necessary guest information to day staff to keep them informed. • Follow and enforce Shelter Guidelines, Policies, and Procedures with Shelter Guests. • Support and assist guests with their shelter needs as they arise (ex. questions, concerns, hygiene supplies, cleaning supplies, bedding, food and more). • Maintain safety and security of shelter property, and report concerns to Shelter Manager/On-Call or to the authorities. • Ensure the privacy and safety of other guests by not confirming identity of other guests, and by not allowing anyone other than guests, staff, case workers or law enforcement on the premises. • Maintain the cleanliness of shelter through performing housekeeping tasks outlined in Staff task lists (ex. sweeping, mopping, disinfecting). • Complete Shelter room checks with Shelter Manager as requested. • Complete Shelter Inventory and organizational/shelter upkeep duties as assigned. • Perform basic maintenance as needed (ex. changing light bulbs, plunging toilets) and report any major maintenance issues to Day Staff. • Document in shift notes at least once per shift and complete proper documentation; including but not limited to call logs, task list checks off lists, incident reports, reasonable suspicion forms, and mandated reporter documentation/reporting duties. • Ability to access and utilize the Sling schedule App for staff work schedules and be able to pick up/drop assigned work shifts as needed. • Complete shadowing tasks as assigned when new team members join the support staff team. • Attend regularly scheduled monthly meetings and trainings. • Maintain positive, supportive and respectful guest relations. • Support our focus on Diversity, Equity and Inclusion - this includes non-judgment of the ways that people may be different than you. Refrain from using slurs or other derogatory terms, gossiping or coming to conclusions based on race, gender identity, sexual orientation, primary language, religion, physical or mental ability or other ways that people that we serve or employ may be different than you. Requirements: High school diploma. Experience working in the mental health field or with disabled people. First aid and CPR training is a MUST. CNA or similar certification a plus. Friendly, professional demeanor. Strong emotional intelligence and listening skills. Good physical fitness. We are currently hiring! • 1st Shift: $17.25/hr • 2nd Shift: $17.00/hr • 3rd Shift: $17.25/hr • Weekend Shift: $17.50/hr We offer employer-sponsored health insurance (employee only) and paid holidays. My Place Home for the Homeless, Inc. is an equal opportunity employer. We encourage candidates from all backgrounds, including individuals who have experienced homelessness, to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.