Client Partner Lead

About WPP Production We are WPP Production – the unified global production company that brings together all of WPP’s content producers, studios, and craft experts into one connected organisation. We combine world‑class human craft with next‑generation technology to originate, design, and deliver multi‑channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today’s always‑on, AI‑driven marketing world. What does a Client Partner Lead do at WPP Production? As a Client Partner Lead at WPP Production Health Studios, you are a critical leader responsible for driving the successful delivery of complex production programs for a dedicated therapeutic area or client portfolio and for mentoring a high‑performing team of Client Partners. You will oversee high‑volume execution of content and production deliverables, maintain relationships with key client stakeholders and agency partners, and lead the team toward operational excellence, ensuring successful high‑quality project delivery and fostering organic growth within your assigned accounts. You will also act as a trusted client advisor, managing expectations, informing progress, and developing recommendations that help clients meet their executional and strategic goals. You will primarily be on‑site with the team/clients in Titusville, NJ and/or Horsham, PA, 2–3 days a week. Responsibilities Client Partnership Cultivate and maintain trusted relationships with key client stakeholders and their agency partners, acting as the primary point of contact for day‑to‑day strategic and operational needs. Champion the client’s business needs, aligning WPP Production’s solutions with their tactical priorities and long‑term goals. Serve as the first point of escalation for complex project challenges or client satisfaction issues, proactively driving diplomatic and effective solutions. Proactively identify and nurture organic growth opportunities within assigned accounts and therapeutic areas. Delivery & Operational Excellence Oversee coordination and execution of multiple, high‑volume production projects across digital, print, video, social, and other channels, ensuring timely delivery of priority tactics. Provide hands‑on management and direct oversight for highly complex, critical, or priority projects as needed. Drive accountability and ensure executional excellence and rigorous quality assurance across all deliverables, collaborating with offshore and internal teams. Maintain fiscal responsibility for all projects under your team’s purview, overseeing budget management and providing accurate financial updates. Team Leadership & Development Oversee team activities, delegate workload, and provide regular feedback to optimise performance and project delivery. Guide the team in adhering to established processes and best practices, encouraging resilience and adaptability amid evolving client and production demands. Lead and mentor a team of Client Partners, fostering a culture of accountability, continuous learning, and solution‑oriented thinking. Who You Are A proactive problem‑solver who anticipates challenges, devises effective solutions, and knows when to escalate. A collaborative leader who fosters an encouraging team environment and promotes adaptability. An optimistic & resilient professional who maintains a positive outlook and inspires the team. An ego‑less, supportive contributor who prioritises team success and client satisfaction. A strategic thinker with a growing understanding of the bigger picture for client priorities, aligning outcomes with business objectives. Minimum Requirements 6+ years of progressive client‑facing account and/or project/delivery management experience in advertising or marketing communications, with at least 4 years focused on managing digital and 360 campaigns. Demonstrated experience working effectively with multi‑disciplinary teams (CX, UX, Tech, Creative, PM/AM) across remote offices. Strong understanding of design, development, and production processes for omnichannel delivery (website, print, email, social media, video). Self‑driven with proven experience collaborating with cross‑functional client stakeholders and multi‑disciplinary teams. Excellent attention to detail and strong written and verbal communication skills. High emotional intelligence (EQ) with the ability to understand and motivate team members. Proficiency in MS Office products. Availability to travel to the Titusville, NJ or Horsham, PA offices on a 2–3 times a week hybrid schedule. Preferred Qualifications Pharmaceutical focus: familiarity with pharma marketing content complexities and regulations, including review submissions. Technical acumen: understanding of web standards, user‑centered design, optimisation, and search practices. Software proficiency: proficiency in Adobe, MS Office, and familiarity with CRM systems (e.g., Salesforce Marketing Cloud). PMP certification or successful implementation of Agile methodologies. Compensation and Benefits The base salary for this position at the time of this posting may range from $60,000 to $140,000. Individual compensation varies based on job‑related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package. Why work here At WPP Production, you’ll help shape the future of content production at a truly global scale. Join a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next‑generation tools amplify human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s unmatched network, this is a place to grow your skills, make real impact, and create work that performs across every audience and channel. Inclusion and Impact WPP is an equal‑opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. #J-18808-Ljbffr WPP Production