Call Center Representatives

Job Description

Job Description

BCforward is seeking a highly motivated and experienced Call Center Representatives

Call Center Representatives.

Requirement Overview

• Number of openings: Approximately 15 Call Center Representatives
• Location: Onsite in Farmington Hills, MI
• Start Date: August 3, 2026 (must be able to start no later than this date)
• Expected End Date: September 4, 2026
• Duration: Approximately 5 weeks
• Pay Rate: $21/hr.
• Interviews: Targeting interviews later this week
• Training Schedule: August 3 through August 21, Monday through Friday, 9:00 AM – 5:30 PM (30-minute lunch)
• Post-Training Schedule: Based on business needs, shifts may range between 8:00 AM and 9:00 PM, Monday through Friday

Candidate Profile

• Prior call center or customer service experience preferred
• Strong communication skills
• Comfortable navigating multiple computer systems
• Tech-savvy is a plus but not required
• Must be available for the full assignment duration

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.