Senior Billing Analyst

Billing Specialist

The Billing Specialist will support billing functions and will play a key role in supporting invoicing, billing, contract review, collections, and maintaining accurate records. The candidate will provide value-added service to our internal/external partners. This role is highly visible and requires the ability to prioritize and plan.

Success requires someone who can investigate and resolve complex billing issues, navigate multiple systems and billing structures, and build trusted relationships across the business. You will be a critical link between our clients, our contracts, and our revenue — and your work will directly impact client satisfaction and financial accuracy.

Responsibilities:

• Execute end-to-end billing processes across a broad range of products, services, and billing platforms
• Perform usage-based billing calculations aligned with market value pricing and contractual terms
• Create and maintain billing schedules derived from commercial contracts
• Perform manual billing processes as needed to support complex or non-standard client arrangements
• Set up and review product and service additions, modifications, and terminations
• Manage the monthly close and reporting process across multiple deadlines, including threshold checking, invoicing preparation, and closing invoicing
• Complete account reconciliations and support journal entry preparation as part of month-end procedures
• Gather and organize billing documentation to support internal and external audits
• Respond to client inquiries regarding invoices, conducting thorough investigations to resolve billing irregularities and discrepancies
• Address billing questions from both external clients and internal stakeholders with accuracy and professionalism
• Continually monitor and update customer interaction documentation in support of collections activities
• Leverage dispute negotiation skills to reach timely and professional resolutions with clients
• Partner closely with Sales, Client Services, Legal, Development, and FP&A teams to support billing accuracy and process improvements
• Translate complex contractual and commercial terms into accurate billing outcomes
• Work effectively under tight time constraints driven by departmental and contractual deadlines

Requirements:

• Bachelor's degree with major coursework in Accounting, Finance, or Business
• 1+ years of experience in accounting and/or billing; previous experience in collections and/or billing strongly preferred
• Knowledge of electronic and manual billing procedures
• Strong Microsoft Suite skills, including Excel, Word, and PowerPoint
• Excellent written and verbal communication skills for client-facing and cross-departmental interactions
• Strong analytical skills with the ability to analyze data and make informed decisions
• Detail-oriented with the ability to adapt to changes in workflow and competing priorities
• Ability to handle and prioritize multiple tasks while working independently
• Thrives in a results-driven, team-oriented culture
• Experience with SaaS or technology companies, preferably in a usage-based or market-value billing environment

Preferred Requirements:

• Experience working across multiple billing platforms or complex billing structures
• Familiarity with commercial contract review and interpretation
• Experience supporting audit requests and month-end close processes
• Exposure to FP&A reporting or revenue recognition concepts
• Experience with Alteryx or similar data automation tools