VETERANS SERVICE OFFICER

For assistance, contact the State of New Hampshire - Division of Personnel Monday through Friday 8:00 AM - 4:00 PM EST View phone number on click.appcast.io or View email address on click.appcast.io

VETERANS SERVICE OFFICER

(Job ID: 53562) Stateof New Hampshire Job Posting Department of Military Affairs and Veterans Services Division of Veterans Services Concord/Portsmouth Areas VETERANS SERVICE OFFICER Position#19366 $22.50/hour - $30.02/hour 37.50-Hour Basic Work Week *See total compensation information at the bottom of announcement. The State of New Hampshire, Department of Military Affairs and Veterans Services has a full-time vacancy for Veterans Service Officer. Summary: To provide client advocacy support by interviewing, advising and assisting veterans, their spouses and/or survivors in presenting claims for the complete range of benefits to which they might be entitled under federal, state and local laws for the Division of Veterans Services (DVS). YOUR EXPERIENCE COUNTS: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS:

Associate's degree and 2 years of experience OR equivalent combination of 4 years of education and experience after completion of high school. Education and experience must be in case work, social work, human resources, interviewing, investigations, or related field. Valid driver’s license or access to transportation Successfully complete a State Police records check Ability to travel to designated work sites, training, and outreach activities Trainee Option: Not Applicable

PREFERRED QUALIFICATIONS:

Appointment consideration shall be given to qualified eligible veterans Experience working with the Department of Veterans Affairs, Veterans Benefits Administration Knowledge of federal and state laws, administrative rules, and government regulations as applicable to client advocacy, claims development and benefit eligibility determination Experience providing customer service with the public and interacting with veterans, and surviving family members Experience in handling public speaking, complex claims and sensitive situations

AFTER-HIRE REQUIREMENTS:

Possession and maintenance of U.S. Department of Veterans Affairs accreditation within the first six months of employment and be eligible for renewal as a condition of employment Must pass a National Agency Check (NAC) to obtain a Personal Identity Verification (PIV) credential used in the performance of assigned work duties within 12 months of hire and be eligible for renewal as a condition of employment

CAREER ADVANCEMENT OPPORTUNITIES:

In-Band Advancement Available: No Broad Group Level Advancement Available: No

DISCLAIMER:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title. When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position. Responsibilities: Represents DVS during scheduled, in-person, intake appointments, at sites located within agency assigned areas and to local, state and federal government officials, to obtain benefits for veteran clients. Interviews, advises, informs, and counsels clients to determine needs and appropriate solutions. Maintains and advises on a diverse caseload of claims while managing competing claim and appeal deadlines, navigating sensitive situations, and ensuring compliance with evolving federal and state regulations. Prepares claim forms, researches records, requests hearings, and presents briefs. Provides referral services to other caregivers. Reviews results of government agency adjudications to determine that clients have received full entitlement. Reviews and develops claim evidence, consults with medical and legal resources, formulates approaches to a variety of claims, advocates for client interests and drafts appeal documentation for denied claims before the Board of Veterans Appeals and military discharge review. Testifies and advocates at formal quasi-legal boards of the Department of Veterans Affairs and/or Board of Veterans Appeals to present client contentions to obtain previously denied benefits. Maintains and manages client case files, records case notes, and compiles case data for agency use to support effective case management and ensure accountability of agency functions. Recommends changes in work methods and procedures based on changes in law and procedure from the Department of Veterans Affairs through ongoing review, interpretation, and application of legislative, regulatory, and administrative rules changes. Completes annual training to ensure knowledge of updates to laws, procedures, and best practices. For further information please contact Cheri Fitzgerald, Human Resources: View email address on click.appcast.io or View phone number on click.appcast.io.

*TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including: HMO or POS Medical and Prescription Drug Benefits: The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated. Value of State's share of Employee's Retirement: 12.87% of pay Other Benefits:

• Dental Plan at minimal cost for employees and their families ($500-$1800 value)
• Flexible Spending healthcare and childcare reimbursement accounts
• State defined benefit retirement plan and Deferred Compensation 457(b) plan
• Work/life balance flexible schedules, paid holidays and generous leave plan

$50,000 state-paid life insurance plus additional low-cost group life insurance *Incentive-based Wellness Program (ability to earn up to $500) EOE TDD Access: Relay NH1-800-735-2964 #J-18808-Ljbffr The State of New Hampshire