Donor Care Technician

Join The Blood Connection

At The Blood Connection, every role plays a part in saving lives. Join our team and help make an impact in your community today!

Position Overview

• Enhances and maximizes The Blood Connection donor experience by welcoming and registering donors as well as performing donor health history and physical assessment.

• This position has advancement opportunities which provides paid on-the-job training to become a Phlebotomist for The Blood Connection.

• As the first impression of the organization, must reflect professionalism, competency, exemplary customer service skills, and a genuine appreciation for the donor and the values and mission of The Blood Connection.

• Must have excellent customer service skills and must be able to work varied hours including working weekends.

• While not desirable and is avoided when possible, must be able to adapt to a work schedule that may change with less than 24 hours' notice.

Greeting Donors and Guests :

• Opens doors and welcomes visitors and patrons with a smile to achieve rapport and create ambience
• Genuinely greets donors and other guests in manner that promotes welcome and appreciation by smiling, standing, and showing respect to donors taking time out of their day to perform a charitable act
• Identifies donor by his or her specific appointment (if applicable) and endeavors to engage donor by name during the remainder of his or her donor experience

Donor Eligibility :

• Assesses donor eligibility by performing computer verification
• Screens prospective donors through medical history, mini physical, and testing results
• Provides educational material

Donor Collection :

• Performs the donor health history and physical assessment according to current standard operating procedures
• Selects proper material for blood collection
• Escorts donor through next phase of collection and ensures proper handoff to collections team member

Maintaining Store Front Impression :

• Maintains facility appearance (organization and cleanliness of storefront donor areas) by assuring that all storefront areas are clean, inviting and free of debris during operational hours (between janitorial cleanings)
• Ensures that the night cleaning staff is carrying out the duties allocated to them by visual inspection, reporting all non-conformances

Liaising with Donors and Guests :

• Communicates the TBC vision of donor experience to patrons
• Capable of conveying the organizational values
• Capable of conveying the operational mission
• Engages donors in conversation and makes them feel important
• Stays "close to the customer" and maintains effective communication with him/her at all times through active engagement in the donation process and interpretation of the pulse of the current operational situation or circumstance
• Reports to management all observations that may tarnish a donor's experience. Immediately contacts management if the donor appears disgruntled or unsatisfied
• Extends appreciation and gratitude to donors
• Completes TBC Donation Experience Training

Operational Responsibilities :

• Maintains effective working relationships with collection staff and management to assure that the donor flow is expedited and efficient
• Provides professional, courteous, and prompt service
• Performs reception and telephone duties as assigned
• Performs donor collection support tasks (as indicated by appropriate training and release-to-task)
• Stocks donor screening room

Miscellaneous :

• Participates in TBC sponsored blood drives and other special events
• Other duties as assigned or required

Minimum Qualifications

• High School Diploma or GED
• Customer service experience preferred
• Valid Driver's License with no major infractions and dependable transportation
• Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers
• Ability to work with all levels and in a diverse work environment
• Ability to establish and maintain effective working relationships with staff, management, and peers

Physical Demands

• Lifting and/or pulling/pushing up to 50 pounds
• Sitting, standing, or walking for an extended period
• Bending and twisting

Equal Opportunity Employer Veterans/Disabled