Floor Host

About Us:

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.


Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Floor Host

The Floor Host serves as the primary point of contact on the office floor, delivering a hospitality-focused experience for employees, guests, and visitors. In this highly visible role, you will provide support, answer questions, connect individuals with the appropriate resources, and help ensure a seamless workplace experience. The Floor Host works closely with office services teams to maintain a professional, welcoming, and well-functioning environment.

• Position: Corporate Floor Host (Hospitality Focused)
• Shift: Full-Time | 10:00am-7:00pm Monday-Friday
• Location: Houston, TX 77002
• Pay Rate : $20.09/hour | 37.5 hours per week

Key Responsibilities

• Provide real-time support for meetings across all office floors by connecting with meeting organizers and guests as meetings begin.
• Prior to meetings, verify room setup requirements via email to ensure expectations are met, including lighting, supplies, audiovisual equipment, room temperature, and other meeting needs.
• Conduct regular floor walks to ensure all workspaces, meeting rooms, and common areas remain clean, organized, and presentation-ready.
• Anticipate customer needs and utilize available tools and resources to provide prompt, effective solutions, with a focus on first-contact resolution.
• Maintain awareness of office activities, events, and building services to confidently answer questions and provide assistance in person, by phone, and via email.
• Support the organization's hoteling and flexible workplace model by assisting employees, guests, and visitors in securing appropriate workspace accommodations.
• Monitor meeting room occupancy and reclaim unused reserved spaces when appropriate to maximize workspace utilization.
• Optimize meeting room and workspace availability by ensuring reserved spaces are actively being used as intended.
• Monitor meeting rooms throughout the day for participant arrivals and departures, no-show reservations, and room capacity accuracy. Ensure work areas are properly closed and prepared for upcoming meetings and events.
• Partner with the Facilities and Maintenance teams to maintain a pristine workplace environment. Report issues such as damaged furniture, carpet stains, lighting concerns, or other facility-related matters through the appropriate ticketing and communication channels.
• Provide meeting organizers with contact information for additional support during meetings and return afterward to reset rooms for the next scheduled event.

What You'll Bring

• A customer-service mindset with a passion for creating exceptional workplace experiences.
• Strong communication and interpersonal skills.
• The ability to multitask and remain organized in a fast-paced environment.
• A proactive approach to problem-solving and anticipating customer needs.
• Professional presence and a commitment to maintaining a welcoming office environment.

Position Requirements/Experience/ Education:

• 2-3 years' experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred
• Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
• Able to stand for long periods of time

• Works well in a fast-paced environment

• Good listening and professional demeanor

• Must be able to navigate clients of every professional level.

• Maintain a high level of professional appearance and demeanor

Competencies:

• Client first mentality

• Demonstrates accuracy and attention to detail

• Detail oriented with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing

• Solid decision-making skills within the scope of the position

• Ability to meet deadlines and work under pressure

• Excellent verbal and written communication skills are necessary.

• Actively listen and identify both spoken and unspoken needs

• Ability to use technology

• Prioritizing, flexibility, adaptability

Opensity Solutions, provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.


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Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.


Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.


We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.


Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.