Library Assistant II

Salary: $21.01 - $35.20 Hourly
Location : 1425 Norchester Ave., Norfolk, VA 23504, VA
Job Type: Permanent Part-time
Job Number: 14375
Department: Library
Opening Date: 09/03/2026
Closing Date: 9/14/2026 11:59 PM Eastern


Description
The Norfolk Public Library (NPL) is a dynamic and community-focused network of libraries committed to fostering literacy, lifelong learning, and community engagement. With a rich history and a vision for the future, NPL provides diverse programs, resources, and services that empower individuals and enrich neighborhoods across Norfolk. Through innovative technology, robust collections, and outreach initiatives, NPL ensures equitable access to information and education for all residents. The library system is dedicated to creating welcoming spaces where creativity, collaboration, and connections thrive.
We are currently seeking a Permanent Part-Time Library Assistant II for our Jordan Newby Anchor Branch. This position performs customer service roles at the public service desks by answering and attending to customers' questions in person and over the phone. Assists with programming and outreach activities.
Jordan-Newby Anchor Branch Library at Broad Creek is part of NPL and serves as a vibrant hub for education, culture, and community gathering while offering diverse resources to the public.
Departmental Hiring Salary Range: $21.00 Hourly

Essential Functions


Essential functions include but are not limited to:

• Front line customer service at the public desk; assisting patrons with library inquiries concerning library and community services.
• Provides customer service in building as it relates to all customer needs and inquiries, directing patrons to a supervisor when needed.
• Understands verbal and written instructions and can communicate information and directions to patrons effectively via phone or in person.
• Assists patrons with computers, NPL's catalog, NPL webpage resources, copy machines, fax and scanning devices.
• Provides resource retrieval and assistance to patrons as well as recommending materials based on patrons needs.
• Assists with programs and events in the library and may be called upon for outreach efforts.
• Performs circulation duties of checking materials in and out, reserving materials requests, registering new patrons, coordinating interlibrary loans, collecting fines or fees, responding to correspondence.
• Performs administrative duties by preparing statistical reports, ordering supplies, opening mail, distributing library materials.
• Ability to maintain effective working relationships with the public and other employees.
• Assists with events by setting up displays and researching and preparing information about authors.
• Performs other assigned duties as required and requested by supervisors.

Education/Experience


Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

One year of experience in library or related customer service work..

Additional Information & Requirements

Work Hours: 20 hours per week.

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
  
  
• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
  
  
• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
  
  
• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01


The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02


Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

03


Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
04


Please select the highest level of education you have completed.

• High School Diploma/GED
• Some College (6 months or more)
• Vocational/Technical Degree
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher

05


How many years of library experience do you possess, including unpaid and volunteer experience?

• No experience
• Less than a year
• 1-3 years
• 3-5 years
• More than 5 years

06


This position requires a proficient level of computer skills. Please select the response that best describes your computer skill level, including using Microsoft Office, such as Word, Excel, and PowerPoint.

• No experience
• I have a beginner level of experience using computers and can perform simple tasks.
• I have a proficient level of experience using computers on a regular basis and can assist others with the use of a computer

07


This position requires the ability to work nights and weekends. Are you able and willing to accept this scheduling requirement?

• Yes
• No

08


This position requires ability to sit/stand for extended periods of time, lifts up to 25 pounds from ground to waist-level, bend, stoop, push, pull, and complete tasks requiring manual dexterity to retrieve books and other materials from shelves/cabinets ranging in height from floor level to approximately 6 feet, and unpack incoming books/orders. Are you able to meet these requirements?

• Yes
• No

09


Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran

Required Question