Help Desk Technician

NOTE: This is a 12 Month Contract

Schedule: M-F, 8-4PM (35 hours a week)

REQUIRED SKILLS AND EXPERIENC

E* 3+ year as a Desktop Support Technicia

n* Strong hardware/software support for desktop, laptop & mobile device

s* Heavy Microsoft Outlook troubleshooting experience (Excel, Outlook,Word

)* Exposure/experiencing troubleshoot Mac product

s* General knowledge of IP connectivity & networking protocols, active directory, etc

.* Excellent customer service/ability to interact with client

s
An employer is looking for a Desktop Support Technician for an enterprise healthcare organization in New York City. This individual will be joining a team of 4/5 other technicians who are responsible for supporting the corporate users; this comprises of approximately 4,000 users. You will work alongside the other technicians in providing dedicated support to all desktop issues for this group. The team receives approximately 30-40 tickets a day and this person should expect to receive/resolve around 10 tickets a day. Issues involve both software and hardware problems for desktops, laptops, and mobile devices. This person needs to have excellent client interfacing experience, they will be supporting some executive level employees and will be working independently for the most par

t.
Compensat io

n: $24 to 26

/

hr Exact compensation may vary based on several factors, including skills, experience, and educati

o

n. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable l