Software Engineering Intern - Self-Service Directory Diagnostics

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do This intern will be a member of the Platform Directory team within B21, helping tenant administrators quickly understand and repair common directory issues (conflicting identities, disabled users in critical groups, stale memberships, misconfigured SCIM mappings, and more). Working closely with UX and partner engineering teams, the intern will build a lightweight diagnostics panel that surfaces actionable checks and suggested fixes, shifting routine debugging from engineering/support to admin self-service and improving customer satisfaction. This is an internship role for 7 months of duration. This position is an individual contributor role reporting to the Sr. Manager, Engineering. Responsibility Contribute to the design and implementation of a self-service diagnostics panel for org/tenant admins, focusing on clear checks, remediation suggestions, and a safe, auditable experience Implement well-scoped directory features with strong attention to quality, including unit, integration, and functional tests alongside feature development Use existing metrics, logs, and telemetry to understand system behavior; with guidance from senior engineers, diagnose directory issues across distributed services such as Directory Service, SCIM integrations, and admin UX flows Improve observability for directory health signals (e.g., drift between IdP and Docusign, conflicting identities, stale groups) by enhancing metrics, logging, and dashboards Interpret product requirements and contribute to technical design docs for diagnostics workflows and directory-related features, applying solid knowledge of algorithms, data structures, APIs, and resource management Collaborate closely with Directory, UX, and support partners to ensure diagnostics flows are usable, reliable, and aligned with customer needs Communicate progress, blockers, and design decisions clearly in both written and verbal form; participate in sprint rituals, demos, and design reviews, and know when to ask for help or elevate issues appropriately Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position’s job designation depending on business needs and as permitted by local law. What you bring Basic Currently enrolled in a Bachelor's degree program (e.g., Computer Science, Computer Engineering, Information Systems, or related field), with an expected graduation date within the standard Docusign intern program window Graduating December 2027, May/June 2028 Experience in at least one general-purpose programming language such as Python, Java, C#, or Go Experience in at least one front-end or web technology such as JavaScript, TypeScript, or React Experience with core computer science fundamentals: data structures, algorithms, operating systems, and networking Preferred Pursuing a B.S. in Computer Science, Computer Engineering, Information Systems, or a related technical field Interest in identity, directory systems, and admin/operational tooling Exposure to distributed systems concepts, RESTful APIs, or microservices-based architectures Familiarity with telemetry/observability tools (metrics, logs, dashboards) and a data-driven approach to debugging Experience with collaborative software development practices (code reviews, version control, documentation) Excellent communication and collaboration skills, with the ability to work effectively in a hybrid environment Strong problem-solving skills and the ability to learn new technologies quickly Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: Washington: $34/hour - $38/hour Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at DocuSign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at View email address on click.appcast.io. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at View email address on click.appcast.io for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. EEO Statement It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #J-18808-Ljbffr Unavailable