Correspondence Specialist - FT - Day - Collections & Customer Svc Lawrenceville NJ

Job Title

Responsible for timely and compliant completion of all incoming correspondence for Capital Health pertaining to Revenue Cycle functions, including requests from patients, guarantors, attorney offices, payers and any other third parties requesting hospital and/or professional billing information.

Position Overview

Responsible for timely and compliant completion of all incoming correspondence for Capital Health pertaining to Revenue Cycle functions, including requests from patients, guarantors, attorney offices, payers and any other third parties requesting hospital and/or professional billing information.

Minimum Requirements

Education: High School Diploma or Equivalency. Experience: One year previous experience of business office functions. Understanding of HIPAA regulations and PHI requirements required. Other Credentials: Knowledge and Skills: Proficient knowledge of business office functions and supporting applications. Special Training: Proficient skills in Word, Excel and email required. Mental, Behavioral and Emotional Abilities: Ability to work alone or as a team member showing positive outcomes in specific timeframes. Strong customer service skills, ability to work in sometimes stressful environment. Perform detail-oriented tasks with conscientious awareness of detail and accuracy.

Essential Functions

Responds and processes all correspondence requests from various methods and sources including paper mail, electronic communications, website, fax, telephone, email, etc. from patients, guarantors, attorney offices, payers and third parties Accounts for, reviews, scans, and files all correspondence and if needed routes the correspondence to the correct department/employee. Documents clear and concise notes regarding correspondence work in relevant software applications. Adheres to HIPAA regulations by maintaining the confidentiality of protected health information. Escalates all priority correspondence requests to management for immediate next steps. Communicates effectively and consistently with other departments such as Patient Access, Utilization Management, Health Information Management, Denials, etc. for relevant correspondence such as authorizations, appeal letters, and audits to ensure high priority requests are tracked and addressed by the responsible parties Responsible for assigned work lists and expected to meet established productivity numbers. Follows organizational policies pertaining to the retrieval, storage and destruction of correspondence. Prioritizes tasks and manages workloads in an organized manner. Operates computer software efficiently to complete required tasks Performs other duties as assigned and adapts to changing departmental demands.

Physical Demands and Work Environment

Frequent physical demands include: Occasional physical demands include: Standing, Walking Continuous physical demands include: Sitting, Keyboard use/repetitive motion, Talk or Hear Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs. Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Color Discrimination, Minimal Depth Perception, Minimal Hearing Anticipated Occupational Exposure Risks Include the following: N/A

Benefits

Medical Plan Prescription drug coverage & In-House Employee Pharmacy Dental Plan Vision Plan Flexible Spending Account (FSA) Healthcare FSA Dependent Care FSA Retirement Savings and Investment Plan Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance Supplemental Group Term Life & Accidental Death & Dismemberment Insurance Disability Benefits Long Term Disability (LTD) Disability Benefits Short Term Disability (STD) Employee Assistance Program Commuter Transit Commuter Parking Supplemental Life Insurance Voluntary Life Spouse Voluntary Life Employee Voluntary Life Child Voluntary Legal Services Voluntary Accident, Critical Illness and Hospital Indemnity Insurance Voluntary Identity Theft Insurance Voluntary Pet Insurance Paid Time-Off Program