AV Service Coordinator

*AV Service Coordinator* *Location:* Andover, MA (Hybrid)
*Department:* Audiovisual
*Reports To:* Manager of Technical Services
*About the Role* We are seeking a highly organized and customer-focused *AV Service Coordinator* to join our Audiovisual team in Andover, MA. This is a *hybrid role*, offering a mix of in-office collaboration and remote flexibility.
In this position, you will serve as the central hub for managing service requests, supporting clients, and ensuring all tickets and service activities are handled efficiently and accurately. This role is perfect for someone who thrives in a fast-paced, detail-oriented environment and enjoys both customer interaction and operational coordination.
*Key Responsibilities*
* Receive, log, and manage service requests from clients and internal teams
* Create and track service tickets to ensure timely completion and SLA compliance
* Assign technicians and subcontractors to service tickets
* Generate proposals, service contracts, and renewal opportunities
* Track service agreements and schedule preventative maintenance tasks
* Coordinate with third-party vendors for quotes, repairs, and replacements
* Follow up on outstanding service invoices
* Manage equipment repairs, replacements, and loaner inventory
* Maintain accurate records in systems like ConnectWise and Hedberg
*Required Qualifications*
* Strong customer service orientation with a positive, professional attitude
* Excellent written and verbal communication skills
* Strong organizational skills and attention to detail
* Ability to multitask and manage competing priorities
* Problem-solving mindset with a sense of urgency
* Comfortable working independently and on a team
* Intermediate Microsoft Office skills (Outlook, Word, Excel, Access)
* Strong phone and interpersonal skills
*Preferred Qualifications*
* Experience in help desk support or service coordination roles
* Familiarity with ticketing systems (e.g., ConnectWise, Hedberg)
* Experience in AV support, technical services, or dispatch coordination
* Experience with project coordination or service operations
*Why Join Us?*
* Hybrid work flexibility
* Collaborative and supportive team environment
* Opportunity to grow within AV and technical services
* Exposure to both operational and client-facing responsibilities
*Benefits* Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, benefits may include:

* Medical, dental & vision coverage
* Critical Illness, Accident, and Hospital insurance
* 401(k) Retirement Plan (pre-tax and Roth contributions)
* Life Insurance (Voluntary Life & AD&D for employee and dependents)
* Short-term and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program (EAP)
* Time Off/Leave (PTO, vacation, or sick leave)
*Job Type & Location*This is a Contract position based out of Andover, MA.
*Pay and Benefits*The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision


* Critical Illness, Accident, and Hospital


* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available


* Life Insurance (Voluntary Life & AD&D for the employee and dependents)


* Short and long-term disability


* Health Spending Account (HSA)


* Transportation benefits


* Employee Assistance Program


* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a hybrid position in Andover,MA.
*Application Deadline*This position is anticipated to close on May 31, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.