Customer Success Associate

Customer Success Associate Guest Experience & Membership · Full-Time · Zoomies Chicago About Zoomies Chicago Zoomies is Chicago's premier indoor/outdoor dog park experience — a one-of-a-kind destination where dogs play and people unwind. Our facility features expansive off-leash dog parks, a full-service café, a craft beverage bar, daycare and boarding, professional grooming, and private runs, all under one roof. We're building a team that loves dogs as much as our members do. At Zoomies, every role matters — from the bark rangers keeping our parks safe to the baristas fueling the humans who love them. We’re building the future of pet services with a high-energy eatertainment vibe. Because we’re a startup, our hiring needs are tied to our 2026 launch milestones. We’re starting interviews now to find the perfect fit, with the goal of bringing this role onboard in a few months as we move into our next phase of execution. We value transparency and want to find someone who thrives in a dynamic, startup environment. Position Overview The Customer Success Associate is the heartbeat of the Zoomies front-of-house experience. You'll be the primary point of contact for members and guests at our main park and bar entrance — handling everything from membership onboarding and vet record collection to phone inquiries, emails, and outreach. This is a sales-minded, relationship-driven role that requires someone who is organized, energetic, and genuinely passionate about building a community around dogs. You'll be part of our opening team and will help define the standard for member experience at Zoomies. What You'll Do Serve as the primary point of contact at the main Zoomies front desk — greeting members, issuing day passes, and managing member check-ins Own the full member lifecycle: onboard new members, collect and verify vet and vaccination records, process renewals, and handle cancellations Respond to phone calls, emails, and social media inquiries with professionalism and warmth; represent the Zoomies brand in every interaction Drive membership sales by educating prospective members on our park, services, and pricing; convert walk-in and day-pass guests into full members Maintain accurate records in our CRM and membership management system; ensure all required documentation is up to date for every dog on file Communicate with Canine Care Specialists on dog park check-ins Escalate member concerns or dog behavior issues to the appropriate team lead Assist management with front-of-house scheduling, opening and closing procedures, and administrative duties as needed Shifts Available Park & Bar Front Desk: 6:00 AM – 2:00 PM and 2:00 PM – 10:00 PM What We're Looking For 2+ years of customer service, sales, or guest experience required; membership-based businesses or hospitality a strong plus Confident communicator — comfortable on phones, on email, and in person with people of all types Sales-oriented mindset; you understand that memberships are our revenue engine and take ownership of conversion Highly organized and detail-oriented; experience with CRM or database systems preferred Ability to multitask in a high-traffic environment without losing composure or warmth Must be available for weekends, early mornings, and evenings Dog-friendly personality is non-negotiable — you'll be working around dogs every single day Benefits Paid time off (PTO) Equal Opportunity & Legal Disclosures Zoomies Chicago is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Employment at Zoomies Chicago is at-will, meaning either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice. This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Job responsibilities are subject to change at the discretion of management. Zoomies Chicago participates in E-Verify. Upon hire, we will provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Applicants requiring reasonable accommodations during the application or interview process should contact us via our website. #J-18808-Ljbffr Zoomies Chicago, Inc.