Call Center Outreach Specialist (Initial Contact Person)

Job Description

Job Description

Join Vacatia and Redefine the Guest Experience Across Hospitality & Ownership

Location: Remote

Compensation: $16/hr. + Commission

Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products; blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.

We’re looking for a high-energy outreach specialist Call Center Outreach Specialist (Initial Contact Person) who will serve as the initial point of contact to inform potential guests that their entry forms were selected and present them with complimentary vacation opportunities.

If you thrive in dynamic, fast-paced environments and love solving complex problems that blend people, product, and process; this is your opportunity to make your mark at the intersection of hospitality and innovation.

• Build the Future: Be the first voice a potential guest hears, turning a selected entry form into a tangible vacation opportunity.
• Impact That Matters: Directly drive the growth of our travel portfolio by successfully qualifying leads and overcoming initial objections.
• Innovation at Scale: Demonstrate technical agility by utilizing proprietary software to organize large-scale outreach data and execute a consistent, high-frequency call-back schedule.
• Autonomy and Ownership: Take full ownership of your lead pipeline, from initial contact and messaging to firm nightly call-back scheduling.
• Culture of Growth: Work closely with leadership and Travel Coordinators in a collaborative environment focused on professional interaction and excellence.

• Outreach & Lead Management: Contact potential guests to inform them of gifts and complimentary vacations tied to their selected entry forms.
• Communication & Sales Support: Engage potential customers by effectively overcoming objections, facilitating three-way calls to reach necessary parties , and transferring qualified leads to coordinators to finalize arrangements.
• Operational Excellence: Work with the telemarketing team and Assistant Manager to meet outreach goals, accurately track results in internal systems, and support evolving departmental needs through assigned duties.

• Flexibility to work a schedule that includes evenings, and weekends or holidays if needed.
• Previous call center experience in a similar high-volume environment is preferred.
• Proven track record of establishing rapport and presenting information effectively to diverse customers.
• Ability to adapt quickly to technical platforms or new learning systems.
• Ability to effectively communicate and interact with others through telephone and personal contact.

Join us at the start of something big. If you’re ready to design for impact and build what’s next in guest acquisition, we’d love to hear from you.