Senior Customer Service Representative

Most marketers wait for leads; the Senior Customer Service Representative we want at Financial Planning Plus goes out and manufactures them. Bring Ticket Management and Gorgias sharpened over 5 years, and Financial Planning Plus answers with $85,000 - $111,000 plus a clear path up. Key Responsibilities Pitch Financial Planning Plus at $85,000 - $111,000 value without apologizing for the price Segment audiences and personalize outreach to lift response rates Pair Zendesk insight with gut feel to rank the hottest leads Mentor junior reps on outreach cadence and objection handling Build the Conflict Resolution report leadership checks before the DE review Pitch upsells that feel like favors, not invoices What You'll Bring Hands-on Presentation Skills experience that survives a whiteboard interview Comfort being measured against a clear senior bar A communicator who writes the meeting recap nobody asked for but everyone reads The kind of curiosity that reads the docs before asking Most of Financial Planning Plus still fits in one Dover building, and that calmly-fast-moving closeness is exactly why its sales marketing work stays sharp. Expect a culture where curiosity is rewarded and asking "why" is never seen as a challenge. This position offers $85,000 - $111,000, comprehensive benefits, and genuine room to advance into leadership within sales marketing. Freshly bumped to active, the Dover, DE role takes applicants today. #J-18808-Ljbffr Financial Planning Plus