IT Support Specialist

Provide technical support for computer systems, hardware, software, and standard applications; troubleshoot issues and deliver timely resolutions or workarounds Assist users with setup, training, and problem-solving for common applications and devices, including one-on-one and group-meeting support Work with staff and vendors to diagnose and resolve software and data-related issues; provide program orientation and training Set up mobile devices including iPhones, iPads, and Chromebooks Install, configure, relocate, troubleshoot, and support PC hardware and software Install, configure, and troubleshoot computer peripherals and equipment such as printers, scanners, and digital cameras Support and coordinate Information Systems projects, including departmental or agency-wide installations; conduct needs assessments; perform hardware/software research and evaluation Manage and coordinate regional vendor relationships Prepare activity and project status reports Participate in required training sessions and conduct training as assigned Perform additional duties assigned by supervisors or team leaders and accept reassignment as needed Requirements Associate degree or better in computer engineering, or equivalent experience Minimum 2 years of experience providing user support with a high level of customer service Minimum 2 years of experience with Windows, iOS, and macOS operating systems Minimum 1 year of experience in cloud computing, specifically Microsoft Azure Minimum 2 years of experience working with PC hardware and configuration/settings Must have satisfactory background checks Valid driver’s license and a safe driving record Working knowledge of Active Directory and Microsoft 365, including basic user account support, password resets, and routine user support tasks Knowledge of ABM (Apple Business Management) Strong hardware, software, and device troubleshooting skills Basic network troubleshooting skills, including identifying and resolving common connectivity problems Self-motivated with a strong work ethic and commitment to quality Ability to maintain emotional control under stress Must be able to lift/move up to 35 pounds regularly and occasionally up to 50 pounds Close vision required Periodic travel to group homes and other state offices Core Competencies Demonstrates expertise in providing technical support for computer systems, hardware, and software, with a strong focus on user training and troubleshooting. Proficient in managing vendor relationships and coordinating Information Systems projects while maintaining high customer service standards. Highest-signal resume keywords Technical Support Windows, iOS, and macOS Experience Microsoft Azure Cloud Computing Active Directory and Microsoft 365 Knowledge Hardware and Software Troubleshooting ATS Optimization Keywords Hard Skills Technical Support Troubleshooting PC Hardware Configuration Cloud Computing Active Directory Microsoft 365 Apple Business Management Network Troubleshooting Device Setup Software Installation Soft Skills Customer Service Self-Motivated Strong Work Ethic Emotional Control Under Stress Certifications & Qualifications Associate Degree in Computer Engineering Industry Keywords Information Systems User Support Vendor Management Project Coordination Needs Assessment Tools & Technologies IPhones IPads Chromebooks Printers Scanners Digital Cameras #J-18808-Ljbffr