Quality Assurance Specialist

Job Description

Job Description

Description:

Do you have a passion for finding bugs before customers do? Love building automation, improving processes, and ensuring software performs flawlessly? If so, we'd love to meet you!

We're looking for an experienced Quality Assurance (QA) Specialist who thrives in a fast-paced, collaborative environment. In this role, you'll be instrumental in delivering exceptional digital experiences by ensuring the quality, functionality, and reliability of our customer-facing applications, enterprise systems, and technology integrations. From web applications and Salesforce to loan origination systems, APIs, and third-party integrations, you'll own the testing process from strategy through execution while helping shape the future of QA through automation and AI-driven testing.

As our QA Specialist, you will:

• Design and execute comprehensive testing strategies that ensure high-quality software delivery while minimizing risk.
• Develop, maintain, and execute detailed test plans, test cases, and testing documentation.
• Perform functional, regression, integration, API, cross-browser, and cross-device testing.
• Validate customer-facing websites, financial calculators, landing pages, and digital experiences.
• Test Salesforce functionality, workflows, deployments, and integrations.
• Ensure seamless integrations across our websites, Salesforce, Floify, Encompass, Quantum Reverse, Data Warehouse, phone systems, and third-party vendors.
• Partner with Project Managers to coordinate User Acceptance Testing (UAT) and ensure successful releases.
• Identify, document, prioritize, and track software defects through resolution.
• Collaborate with Developers, IT, Salesforce Administrators, Marketing, and business stakeholders to solve complex challenges.
• Lead the implementation and expansion of automated testing solutions using modern frameworks and tools.
• Explore AI-assisted testing technologies that improve efficiency and increase test coverage.
• Participate in release planning, production readiness reviews, and post-release validation.
• Champion continuous improvement by enhancing QA standards, processes, and documentation.
• Help deliver secure, reliable, accessible, and high-performing applications that provide an exceptional customer experience.

• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
• 5+ years of software quality assurance or software testing experience.
• Experience testing web applications, APIs, and system integrations.
• Strong understanding of the Software Development Life Cycle (SDLC) and Agile methodologies.
• Experience with test management and defect tracking tools.
• Experience with automation frameworks such as Selenium, Cypress, Playwright, or similar.
• Hands-on experience building and maintaining automated test suites.
• Experience using API testing tools such as Postman, Swagger, REST Assured, or similar.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a collaborative, fast-paced environment.
• Salesforce testing experience.
• SQL or data validation experience.
• Experience with Jira or other Application Lifecycle Management (ALM) tools.
• Knowledge of accessibility and security testing.
• Experience with browser developer tools and debugging techniques.
• Experience in the mortgage or financial services industry.
• Familiarity with mortgage technology platforms including Floify, Encompass, or Quantum Reverse.

Applicants must be legally authorized to work in the United States at the time of hire. This position is not eligible for employer-sponsored work authorization now or in the future.