General Manager

Spa Leader Opportunity At Hand & Stone Massage And Facial Spa ColumbiaHand & Stone Massage and Facial Spa Columbia located at 6455 Dobbin Rd Unit 50, Columbia, MD 21045 is searching for a dynamic Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a self-starter, and excels in driving sales while fostering a positive team environment. As a General Manager in Training (GMIT), you will begin your career with a strong focus on front desk operations, client experience, and sales performance. This role is designed to prepare you for future management opportunities, with a clear pathway to leading your own location.If you are a motivated leader passionate about growth and success, we'd love to hear from you!What sets us apart? FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating 60 locations across 8 states. No matter how big we get, the core of our company culture is to PUT PEOPLE FIRST! Enjoy a nurturing work environment where your growth and well-being are top priorities! Your journey with us goes beyond onboarding - enhance your spa industry career through regular sales coaching and training, and opportunities to grow into a successful spa leader.Compensation package: We offer a competitive compensation package designed to reward your contributions and drive your success! With a competitive hourly base rate, uncapped commissions, and a lucrative bonus structure, our GMITs earn an average annual compensation up to $45,000, depending on performance.As a General Manager in Training, you will:Successfully achieve all performance-based goals set by spa leadership and the company on a consistent basis. These goals include but are not limited to: Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card SalesSuccessfully lead the front desk team to exceed all sales and performance goalsProvide an exceptional experience to all guests and valued members, as measured by our Service Level Standard scoresOversee and manage daily operations of the front deskAssist General Manager in managing the daily operations of the businessTrain, monitor, and coach teams, including in-the-moment coachingAssist in recruiting, onboarding, and training all new hires at the front deskMaintain a detailed knowledge of our service menu and educate clients on the benefits of specific services and enhancementsPassionately promote sales, promotions, and eventsUphold spa cleanliness standardsPerform administrative functions in conjunction with the General Manager including sales reporting, register operations, cash handling, etc.The GMIT has a varied schedule including weekend, daytime, evening, and holiday hourly schedules, and flexible availability is preferred.Role requirements:Passion for people and providing excellent serviceAbility to work flexible hours including nights, weekends and some holidaysAbility to occasionally travel for training, conferences, or other business-related activitiesExcellent verbal and written communication skillsA fast learner with a positive attitudeComputer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment systems is a plusA strong team player with the ability to work independentlyExceptional organizational skills including attention to detail and multitaskingCritical thinking skills, including customer conflict resolutionWe can't wait to meet you!Compensation: $17.00 - $21.00 per hour