Field Service Technician

Are you skilled in mechanical troubleshooting and ready to make a difference in customer service? Join us as a Field Service Technician and take on a crucial role in delivering exceptional support to our customers. In this position, you’ll leverage your technical expertise to troubleshoot mechanical issues, travel extensively, and work with advanced equipment—all while collaborating with a dedicated team. As a Field Service Technician, you will play a critical role in delivering exceptional support to our internal and external customers. Your primary responsibilities will include: Hands-on Equipment Lifecycle Support: Properly prepare for jobs by reviewing scopes of work, parts, and tools. Service, commission, troubleshoot, and repair equipment, handling warranty work, annual inspections, and emergency calls. On-Site Operations & Safety Compliance: Maintain safe work habits on-site, strictly enforce safety rules, and keep all required MSHA certifications and training up to date. Documentation & Continuous Quality Improvement: Maintain accurate field reports and CRM documentation. Launch internal quality cases to find long‑term solutions, and communicate root causes, corrective actions, and product feedback directly to engineering and product management. Relationship Building & Technical Training: Foster strong internal relationships with engineering, operations, and sales. Deliver elite customer service by training dealers and clients on‑site as needed. Travel, Logistics & Communication: Approximately 50% domestic travel (with occasional international assignments) as business needs dictate. Maintain open communication with the Field Service Manager regarding your schedule to ensure a healthy work‑life balance, and promptly report any equipment or tool maintenance and replacement needs. Employee Benefits Weekly paycheck Boot reimbursements up to $125 Medical insurance - Covers 75% of premiums Dental and vision insurance 401K retirement account with 5% company match Employees can retain their own SkyMiles for travel Qualifications & Key Competencies Technical & Mechanical Expertise Aptitude: Strong mechanical repair, troubleshooting, and analytical skills. Electronics & IT: Solid background in electronics paired with robust computer knowledge. Schematics: Ability to read and interpret complex electrical and mechanical schematics. Heavy Machinery: Comfortable and confident working on and around large equipment. Industry Experience Sector Knowledge: Essential industry experience; direct familiarity with crushing, screening, conveying, and washing equipment is a major plus (but not required). Professionalism & Communication Mindset: Team‑oriented professional with a strong work ethic and a customer‑first dedication to delivering exceptional service. Communication: Clear, professional verbal and written communication skills tailored for both internal teams and external clients. Education & Credentials Education: High school graduate or equivalent; tech/trade school training is highly preferred. Licensing: Valid State Driver’s License required. Traits of Our Successful Employees Embrace Core Values: Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long‑Term Relationships Exhibition of good communication skills when working with fellow employees Willingness to help out where needed Location: Candidates must be based in the United States. Please note that this position is not eligible for visa sponsorship. #J-18808-Ljbffr