Client Success Manager (GBS)

Client Success Associate

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client's business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth

Introduce Gartner services and capabilities to new clients and communicate value to decision makers

Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership

Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients

Conduct regular reviews of client book of business looking into performance and key client engagement metrics

3+ years of relevant professional and/or internship experience

Proven track record of success fueled by a passion for delighting clients

Strong communication, collaboration, prioritization, critical thinking, and influencing skills

Bachelor's degree preferred

Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more!

Collaborative, team-oriented culture that embraces diversity

Professional development and unlimited growth opportunities