Lead Phlebotomist

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve. Benefits: • Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance. • Access to a mental health benefit at no cost. • Employer provided life and disability insurance. • $5,250 Tuition Reimbursement per year. • Immediate 401(k) match. • 40 hours paid volunteer time off. • A culture committed to community engagement and social impact. • Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met. Position Highlights: Full-Time, 40 hours/week Hours: Monday- Friday; Must be willing to work variable 8 hour shifts in between the hours of 7:00am-6pm. Every Other Saturday Required- 7:00am-1:00pm. Location: Naperville, Travel Required The Lead Phlebotomist is responsible for the training, compliance and competency for the collection of patient samples for adult and pediatric patients by vascular access (venipuncture) or capillary collection (finger stick) using aseptic protocols, accurate patient identification and proper labeling procedures. Responsible for routine visits of collection sites to ensure quality, compliance, and efficiency Assists with collection during peak volume times as well as determined by operational needs Initiates investigation for issues and concerns that arise and reports to the appropriate leadership as well as being involved in any education required Accountable for the first line of communication for Phlebotomy staff in day to day operations that includes but is not limited to scheduling, Quality Assurance monitoring, and clinical staff support Perform specimen centrifugation, processing, prepping for transportation, storage and retrieval. Produce patient demographic sheet and prepare additional paperwork, labels, etc. to accompany specimens, as necessary Able to demonstrate and explain appropriate phlebotomy techniques and procedures in order to obtain corporation and assistance for specimen collection Employs sound decision making and necessary judgment to assess adverse reactions such as dizziness or other distress and notifies the appropriate clinical staff Preserves patient confidentiality and ensures HIPAA compliance with all patient related duties Maintains a clean patient/ working environment while meeting the requirements with all OSHA and regulatory agencies with appropriate use and disposal of sharps, medical/biological waste Performs CLIA waived and some CLIA moderate testing as well as Bone Marrow collection assistance Responsible for the performance of quality control, calibration, and maintenance of the instrumentation that they are trained on Ensures the accurate recording of test results to ensure quality reporting within the expected time frame Communicates any questions, unusual findings or observations to the Lab Manager or Supervisor Works directly with the physicians for the observation and assistance in the bone marrow specimen collection and preparation of samples for testing Responsible for ensuring patients receive a quality professional phlebotomy service and a pleasant patient experience at all locations in addition to phone interactions Assists in the developments, assembly, and implementation of the annual phlebotomy skills and competency assessment for all of DuPage Medical Group Participates in the educational and training activities and may participate in the performance of routine administrative and non-routine technical functions within their scope Responsible for interacting with patients professionally and courteously utilizing positive patient experience tools Monitors phone and voice mail messages, as necessary Utilize skills to accurately access patient/testing information and communicate effectively with patients and clinical staff Appropriately maintains inventory of supplies and materials within the department RL6 investigation and support. Effectively reports and investigates patient safety incidents, medical errors and potential risks in the facility Assists with identification and implementation of corrective action where appropriate Responsible for investigating issues such as turn-around-times with the lab, problems receiving supplies, patient issues and concerns, and will be responsible for forwarding these issues to the correct leadership Local travel required 25-50% of the time based on the operational needs within the Laboratory Services Department of DuPage Medical Group with limited notice. Education High School Diploma or equivalence Phlebotomy Certification required (within three months of hire date, before preferred) Issued by (Governing Body) AMT- American Medical Technologist ASCP – American Society for Clinical Pathology NCA - National Credentialing Agency National Health Association (NHA) National Phlebotomy Association (NPA) Experience 3 years of phlebotomy experience required Point of Care (CLIA Waived testing) experience preferred Certification with American Medical Technologist (AMT) American Society for Clinical Pathology (ASCP) National Health Association (NHA) National Phlebotomy Association (NPA) CPR required The compensation for this role includes a base pay range of $17.65-26.45, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package. If you are committed to putting our patients first and helping shape the future of care, you belong at Duly. Let’s start with what matters. People. Purpose. Care. At Duly Health and Care, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at Duly isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at Duly. Current Duly Health and Care team members: Please do not apply through this external site. To be considered, log in to Workday through the OneDuly intranet and click on Career Opportunities to apply. This ensures your application is reviewed appropriately. If you have questions, please connect with your leader or HR Business Partner for support.