Customer Service Manager - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR AGENCY:
I have been a State Farm agent since 2003 and currently lead a team of three. Before becoming an agent, I gained experience working for several State Farm agents, while also spending time as a personal trainer and middle school teacher. Those experiences helped shape my passion for coaching, developing people, and helping others reach their goals.

I attended the University of Central Oklahoma and enjoy staying active both inside and outside of work. In my free time, you'll find me enjoying live music, spending time by the pool, working out, visiting the dog park, watching NFL football and NHL hockey, and spending time with friends.

Giving back to the community has always been important to me. Over the years, I have volunteered with KIPP charter schools, supported animal charities through fundraising efforts, and donated both supplies and time to local schools and educational programs.

Our agency offers health, dental, and vision insurance, PTO, a 401(k) with up to a 4% match, and a strong commitment to work-life balance. We also have a dog-friendly office where team members can bring their dogs to work one to two days per week.

I'm looking for someone who is growth-minded, achievement-oriented, and motivated to succeed. The ideal candidate is driven, coachable, and enjoys helping others while always doing the right thing. If you're looking for an opportunity where your hard work is rewarded and your growth is encouraged, we'd love to meet you.

ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Linda Horton - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. Must have a minimum of 3 years of experience working in an agent's office.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS:

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.