Customer Success (m/f/d)
Full-time
Boardwise
Your mission
- Manage the entire post-sales lifecycle: onboarding, adoption, retention, and expansion
- Continuously improve CS processes, playbooks, and tooling
- Act as primary point of contact for key accounts and build long-term customer relationships
- Monitor customer health scores and proactively identify risks and opportunities
- Collaborate with CS Engineers and Support to resolve complex product or technical topics
- Track CS KPIs and share insights with Product, Tech, and Sales to drive product improvements
- Support self-service formats such as our knowledge base and customer learning portal
- Take ownership of operational excellence in the CS function and drive efficiency at scale
Your profile
- Based in Germany
- Proven experience driving onboarding, retention, and renewals across multiple accounts
- Familiarity with Rocketlane, Zendesk or similar CS/Support tools
- Strong operational mindset — structured, analytical, and hands‑on
- First experience mentoring or coordinating small project teams (leadership potential)
- Excellent communication and stakeholder management skills in English (German a plus)
- A proactive, customer‑first mindset and passion for building scalable processes
Why us?
- 100% remote work and full flexibility over your schedule
- A transparent, trust‑based culture in an international SaaS scale‑up
- Modern tools, data‑driven processes, and fast decision‑making
- 2–3 offsites and workshops per year for strategy, connection, and team spirit
- High level of autonomy and clear development paths
- The opportunity to actively shape a fast‑growing SaaS company
- Steep learning curve in customer success, onboarding, software processes & content creation
- Close collaboration with our Customer Success and Product teams
- Flexible working hours
Please send your application to View email address on publisher.sourcingsquare.com
#J-18808-LjbffrVacancy posted 14 hours ago
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