Collections Specialist

Collections Specialist - Job Description

Job Summary

A Collections Specialist is responsible for monitoring accounts receivable, contacting customers to collect overdue payments, and resolving billing issues. This role requires strong communication, negotiation, and problem-solving skills to ensure timely payment while maintaining customer satisfaction.

Key Responsibilities

• Monitor customer accounts to identify outstanding debts and overdue payments
• Contact customers via phone, email, or written communication to collect payments
• Negotiate payment plans and settlements when necessary
• Investigate and resolve billing discrepancies or disputes
• Maintain accurate records of collection activities and customer interactions
• Ensure compliance with company policies and legal regulations (e.g., FDCPA)
• Collaborate with accounting and sales teams to resolve account issues
• Prepare reports on collection status and aging accounts
• Escalate unresolved accounts when necessary

Required Skills & Qualifications

• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• Proven experience in collections, accounts receivable, or customer service
• Strong communication and negotiation skills
• Attention to detail and problem-solving abilities
• Ability to handle difficult conversations professionally
• Proficiency in accounting software and Microsoft Office (especially Excel)
• Knowledge of collection laws and regulations is a plus

Key Competencies

• Persistence and resilience
• Customer service orientation
• Time management and organization
• Ethical judgment and integrity
• Analytical thinking

Rechtien International Trucks is a growing and provides a comprehensive benefits package, compensation and incentives:

• Paid vacation, Holidays
• Medical, Dental, Vision Care Insurance
• Fully Paid Basic Life Insurance
• Disability Insurance
• 401K Plan with matching contributions
• Optional Supplemental Plan Available

What we're about

Founded in 1981, Rechtien International Trucks, Inc. is a South Florida truck dealership providing truck sales, parts and service for commercial vehicles. Our customer support includes over 70 service bays, more than $8 million in parts inventory and 5 convenient locations in Miami, Ft. Lauderdale, Riviera Beach, Ft. Pierce and Ft. Myers Florida. Rechtien International is an authorized medium and heavy duty truck dealer offering a full line of services for International brand trucks, Ottawa yard spotter tractors. We are an authorized IC Bus parts, service and warranty service center. We are also an Idealease affiliate providing full service truck leasing and daily, weekly and long term truck rental as well as contract maintenance and much more. Our sales team is made up of a highly trained staff to assist with all of your questions about commercial trucks.