Front Desk Agent

Guest Services Agent

Are you looking for a place where meaningful moments are made together? Hourly Wage: $25.00. Shift: 1st/2nd; must be available to work weekends and holidays. Position type: Full Time.

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• Benefit Eligibility will vary by position

Site Specific Perk:

• Free On-Site Parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Potential for shared transitional housing pending available vacancy
• Company branded winter coat and work shoe stipend provided
• Seasonal Retention Bonus

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards:

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

We are committed to providing associates with benefits including: Medical/Dental/Vision Insurance (HSA & FSA available), Paid Time Off, Paid Sick Leave per Colorado law, Paid Holidays/Paid Floating Personal Days, 401(k) Retirement Savings Plan, Employee Stock Purchase Plan, Group Life/Disability Insurance, Tuition Reimbursement, Employee Assistance Program, Travel Discounts, including a family and friends' rate.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.