Market Maintenance Technician

Market Maintenance Technician

The Market Maintenance Technician is a regionally mobile, multi-craft role responsible for the physical upkeep, equipment functionality, and store environment standards across all Helpful Hardware Company Ace Hardware locations in their assigned region. Operating on a calendar-driven route, this technician protects the service revenue and store standards that set HHC apart from big-box competitors. The role is the primary resource for equipment uptime across The Shop @ Ace service bays, key cutting machines, glass cutters, screen repair stations, and all store fixtures and infrastructure.

HHC operates two regional technician routes covering 21 stores across Georgia, North Carolina, South Carolina, and Tennessee. This role requires a self-managed professional who is comfortable driving a vehicle across a multi-store route, logging all work completed, and taking ownership of equipment health without day-to-day supervision.

Key Responsibilities

• Equipment Uptime and Service Bay Maintenance
• Store Facilities and Fixtures
• Regional Route and Logistics
• Reporting and Work Order Management

Qualifications

High school diploma or equivalent required; vocational or trade school certification in a relevant discipline (electrical, HVAC, mechanical, carpentry) is strongly preferred.

Minimum 24 years of experience in a maintenance, facilities, or multi-trade handyman role; multi-site or regional experience is a significant advantage.

Practical skills across multiple trades: basic plumbing (fixture replacement, leak repair), basic electrical (fixture swaps, outlet repairs), carpentry (shelving, fixture builds), and mechanical (small engine diagnosis and repair).

Valid driver's licence with a clean driving record; comfortable driving a full-size cargo van across a multi-state regional route.

Able to lift and move up to 60 lbs unassisted; comfortable working on ladders, in back-of-store environments, and in varying weather conditions for outdoor work.

Highly self-managed and organised; able to plan and execute a weekly route calendar with minimal supervision and adapt priorities in response to urgent store needs.

Strong communication skills; able to work professionally with Store Managers, Assistant Store Managers, and Service Centre teams at each location visited.

Experience with or knowledge of Ace Hardware store formats, service equipment, and product categories is a strong advantage; internal HHC candidates with relevant skills are encouraged to apply.

OSHA 10 or 30 certification, CMRT (Certified Maintenance and Reliability Technician), or equivalent safety certification is a plus but not required at hire.

Work Schedule

Full-time, as the standard route cadence. Weekend availability is required during seasonal floor resets (MarchApril spring reset and October fall changeover) and urgent service bay failures that cannot wait until the next scheduled route visit. Regional travel is inherent to the role; average driving time is 34 days per week including overnight within the assigned store cluster.

What We Offer

Competitive salary commensurate with trade experience and regional scope

Company vehicle provided no personal vehicle required for route travel

Full tool kit and consumables supplied by HHC no out-of-pocket tool costs

Employee discounts across all HHC Ace Hardware store locations

Career development pathway into the broader Ops Excellence Team a growing central function with direct exposure to company leadership

Support for relevant trade certifications and safety training (OSHA, CMRT)

A collaborative, community-focused company culture Best Hardware Store in Forsyth County 10 years running