TELL Instructor Onboarding & Training Coordinator

Job Location: WELS-CMM - Waukesha, WI 53188, SUMMARY

Own the process of recruiting and preparing TELL Network instructors to teach confidently and consistently while assisting with student and class administration as needed. This position takes prospective instructors from initial interest through screening, approval handoff, onboarding, training, technical readiness, and ongoing support. The position also supports communication and administrative workflow between students and instructors to help classes operate efficiently.

This role maintains instructor-facing content and digital resources by updating training presentations, instructional materials, and selected website content as program needs evolve while supporting student operations. The result is a dependable pool of trained instructors and well-supported students progressing through the TELL program toward church planting.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Instructor Recruitment and Onboarding

• Recruit prospective TELL Network English instructors through approved campaigns, ministry networks, referrals, and follow-up activities.
• Serve as the primary contact for prospective and newly approved instructors throughout recruitment and onboarding.
• Conduct initial screening and route candidates through the established approval process; clearly document who has been approved to proceed.
• Guide approved instructors through a consistent onboarding process covering the TELL Network program, student path, LIVE Class expectations, instructor responsibilities, and communication standards.
• Maintain an onboarding checklist and track each instructor from initial interest through ready-to-teach status.
• Confirm when an instructor has completed readiness requirements and communicate that status promptly to the Student Operations & Scheduling Coordinator.

Training and Teaching Readiness

• Train instructors in Zoom, class-flow expectations, WhatsApp communication, attendance procedures, student follow-up, safeguarding of student information, and other tools or processes used in LIVE Classes.
• Maintain and improve instructor training materials, quick-reference guides, checklists, FAQs, and other support resources.
• Update instructor-facing PowerPoint presentations and other digital teaching resources to reflect approved curriculum, process, and program changes.
• Make routine content updates to TELL Network website pages related to instructor resources, training, events, and other assigned program information; coordinate platform, design, integration, or significant website changes with the Digital Marketing & Technology Manager; and monitor and respond to instructor-related TELL Network email inquiries.
• Help instructors understand how each class fits into the larger TELL Network student path and how their teaching and communication support student momentum.
• Communicate approved process changes and updated expectations to active instructors.
• Maintain clear readiness standards and identify additional preparation required before an instructor is listed as ready for assignment.

Ongoing Instructor/Student Support

• Provide ongoing support to active instructors regarding class expectations, student communication, attendance, follow-up, and common teaching or administrative questions.
• Assist instructors with routine technical difficulties before or during class and help resolve issues through the established support process with the Digital Marketing & Technology Manager.
• Maintain substitute and emergency-readiness options when feasible and communicate urgent staffing risks to the Student Operations & Scheduling Coordinator.
• Encourage instructor engagement and re-engage trained instructors who have become inactive when additional teachers are needed.
• Document recurring reliability, readiness, or support concerns and bring significant issues to the TELL Network Director.
• Share responsibility for class start-up and close-out tasks in In-Class Progress (ICP) reporting and the Student Progress Report (SPR), working in coordination with the Student Operations & Scheduling Coordinator.

Instructor Readiness and Scheduling Coordination

• Maintain an accurate list of prospective, approved, onboarding, trained, active, inactive, and available instructors, including relevant notes and readiness status.
• Work closely with the Student Operations & Scheduling Coordinator to anticipate upcoming instructor needs and recruitment priorities.
• Provide clear, timely information about which instructors are trained and ready for assignment.
• Support scheduling by maintaining instructor availability information, while the Student Operations & Scheduling Coordinator retains ownership of the overall class schedule and final class assignment.

TELL Plus and Continuing Education

• Coordinate TELL Plus events and other approved continuing-education opportunities for instructors, students, or program graduates, as directed by the TELL Network Director.
• Develop and maintain an event calendar, coordinate presenters and participants, prepare communications and materials, and support event follow-up.
• Use participation and feedback to recommend improvements to TELL Network Plus and continuing-education offerings.
• Coordinate priorities and scope with the TELL Network Director so event responsibilities remain appropriate for a 20-hour position.

Instructor Experience and Continuous Improvement

• Gather instructor feedback and identify recurring questions, training gaps, or process issues.
• Conduct periodic classroom observation and provide teacher feedback.
• Recommend improvements that make teaching for TELL Network easier, clearer, and more consistent.
• Collaborate with the Student Operations & Scheduling Coordinator to create a consistent instructor and student experience.
• Participate in a required weekly coordination meeting with the Student Operations & Scheduling Coordinator and the appropriate accountable leader or leaders.

Escalate instructional priorities, personnel concerns, and significant instructor-experience risks to the TELL Network Director; involve the Executive Producer when an issue affects student operations or team integration.

These requirements are representative, but not all-inclusive, of the knowledge, skill and ability required to perform this job. Other duties may be assigned.

Qualifications: EDUCATION AND/OR EXPERIENCE

• Strong interpersonal, teaching, facilitation, and follow-through skills with volunteers and instructors from varied backgrounds.
• Ability to recruit, encourage, organize, and prepare instructors within consistent standards and processes.
• Comfort with Zoom, WhatsApp, shared documents, digital training resources, and related instructional tools, or the ability to learn them quickly.
• Clear written and verbal communication, sound judgment, and a service-oriented approach to instructors and students.
• Ability to manage part-time priorities carefully and raise capacity conflicts before essential responsibilities are delayed.

Required Knowledge and Technology

• Working knowledge of adult instruction, curriculum implementation, instructor onboarding, facilitation, and consistent application of teaching standards.
• Proficiency, or demonstrated ability to become proficient, with Windows PC or Mac, Microsoft 365 applications, Excel, Respond.io, WhatsApp, Zoom, Zapier, Canva, Google Drive, and TELL Network instructor resources and tracking tools.
• Ability to explain instructional and administrative processes clearly, create usable training resources, assess readiness, and maintain accurate instructor records.
• Ability to work effectively across cultures and time zones and to provide calm, practical assistance during live-class or technology issues.