NICE - CXone InContact Solutions

NICE - CXone InContact Solutions (Contract) Fort Mill, SC, United States (On-site) Contract (3 months) Published 8 days ago crm integration Monitoring & Observability networking SDLC Governance Workforce Optimization problem - solving analytical skills Core Responsibilities Design Development Architect design and maintain NICE InContact solutions including IVR ACD Campaigns Teams and Routing strategies Build and automate call center workflows including writing call flows prompts and scripts Ensure adherence to SDLC processes for all development and deployment activities Integration Automation Develop and maintain APIs middleware and ETL jobs for system integrations Implement automation for user provisioning skill assignment and policy management System Health Performance Monitor system health troubleshoot issues and optimize performance Ensure observability logging and proactive alerting for all critical components Technical Expertise Required AWS Strong experience including exposure to Generative LLM technologies Networking concepts and protocols such as WebRTC for voice and video Contact Center Technologies NICE InContact platform IVR ACD Skills Campaigns and Workforce Management Nexidia Speech Analytics Implementation and optimization Workforce Management WFM Scheduling forecasting and intraday adjustments Quality Management Familiarity with tools like Quality Central

AI NLU

Natural Language Understanding NLU Specifically Ophelia Conversational AI and ASR tuning for improved customer experience Integration with Salesforce and Dynamics Development of Click to Call and Chat channels ensuring omnichannel experience Development Skills Fullstack development Frontend and Backend Strong knowledge of SQL databases and data modeling Experience with Postman for API testing and validation Ability to build applications such as MultiFactor Authentication and Embedded Agent Workflows The pay range that the employer in good faith reasonably expects to pay for this position is $36.98/hour - $57.79/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis. Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations. #J-18808-Ljbffr Capgemini