Customer Success Manager - Italy & Southern Europe (Sports Tech)

You'll own the customer relationship across Italy, support our growing book across Southern Europe, lead our Hub implementations in Italian, and help turn the trust we're building in the region into long-term, renewing customers.

The Role

• Position Teamworks for continued growth in Italy and Southern Europe , contributing to company strategy based on market knowledge and ensuring go-to-market plans and growth strategies are aligned with industry needs.

• Own the end-to-end relationship for a growing book of accounts across Italy and Southern Europe .

• Lead Hub implementations delivered entirely in Italian , partnering with our Product Success team on any non-Hub products.

• Analyze customer data, draw insights to inform accounts’ success, and identify opportunities to increase engagement and drive value.

• Drive renewals and account health in line with our team's 96.5% renewal track record .

• Partner with a dedicated Italian-speaking Account Executive on demos and cross-sell opportunities, while owning the post-sale relationship.

• Build real, in-person relationships across the region through regular on-site customer visits.

What You Must Bring

• Fluent in both Italian and English , spoken and written; this is non-negotiable for a region where trust is built in-language.

• Based in the UK , with willingness to frequently travel to Italy ; face-to-face time is crucial to building relationships.

• Hands-on experience working within a professional sport organization or club ; you need to understand how our customers operate day to day.

• Strong project management , data literacy , and communication abilities to translate technical concepts for coaches, medical staff, and administrators.

• Data-driven mindset with a passion for customer experience.

• Strong leadership and communication skills to guide professional sports organizations through software adoption and serve as a trusted voice.

Even Better If

• Previous experience living and working in Italy , with existing relationships or market knowledge in the region.

• You have experience specifically within professional football .

• Prior experience using Teamworks products , ideally Hub , or strong working familiarity with our suite; you'll be leading implementations in this region so prior experience gives you a head start.

Why This Role

This is a ground-floor opportunity to build our presence in one of the biggest growth markets in European sport, with real autonomy to shape how Teamworks shows up in Italy and beyond. You'd be joining a team that's already proven this model works, at a moment when Teamworks' momentum across EMEA has never been stronger.

This role is not eligible for sponsorship at this time.