Breakfast Attendant

Job Description

Job Description

Position Summary:Breakfast Attendant assures the highest possible level of guest satisfaction by preparing and serving breakfast for the guests of the hotel. Strives to be a customer champion by giving excellent service, being attentive to guest needs and maintaining brand standards.Duties and Responsibilities:− Able to work a flexible schedule and adhere to early morning start times. Must have weekend availability.− Wear proper attire and a nametag while on shift. Keep personal appearance professional.− Complete all required company and brand-specific training and/or certifications in a timely manner.− Ability to courteously engage with, attentively listen to and respect diverse groups of guests in a professional manner.− Stay updated on events, including groups and meeting room usage, to effectively handle all foreseen situations.− Promote positive guest relations by greeting guests in a pleasant and courteous manner; provides guests with information regarding local attractions and venues.− Prepare and display breakfast items according to brand standards in a timely manner.− Restock and replenish food items as needed during breakfast hours.− Provide a clean, sanitary and inviting breakfast area for the guest. Bus and clean tables as needed using proper sanitization methods. Sweep floors as needed.− Ensure proper food handling techniques and procedures are always practiced. Maintain a Food Handlers Certificate.− Check food item quantities on a daily basis and communicate shortages without delay.− Take biweekly inventory of all breakfast items and compare with hotel forecast to ensure proper stock. Assist management in ordering breakfast supplies.− Receive and responds to guest comments and suggestions and pass these to the property management.− Properly clean the breakfast area after closing.− Follow the kitchen training standards for all kitchen duties and adhere to the cleaning checklists.− Follow established health and safety procedures for using cleaning chemicals and equipment.− Maintain a clean, safe, and hazard-free work environment by following safety and security protocols and complying with hotel policies and procedures.− Know and be able to follow the emergency procedures for the Hotel. Report accidents pertaining to guests or personal injury immediately to a supervisor.− Adhere to the master key sign-out protocols and ensure the security of the assigned master key.− Identify items that guests have left behind and report items utilizing the hotel's lost and found procedures.− Follow supervisor directions and work independently with minimal supervision.Physical, Mental and Environmental Demands:− Be able to perform job functions with attention to detail, with efficiency and under time constraints.− Requires physical mobility and stamina, be able to work in a standing position for your shift.− Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.− Be able to bend, reach, kneel, pivot and grip items while working at assigned tasks.− Be able to operate equipment as needed and required by position.− Able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.Skills, Educational Background, Experience and Basic Expectations:− High School Diploma or GED preferred.− Customer service skills and communication.− Able to organize, plan ahead and manage workload.− Work cohesively with co-workers as part of a team.− Ability to work effectively in a fast-paced environment.