Account Services Manager, Sales

We create possibilities that move life and commerce forwardWelcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.Our Account Services Manager is an integral part of the Americas sales organization working to support sales efforts across Manhattan's extensive supply chain software products and services offerings. This role will assist in handling customer concerns, support inquiries, and renewals as well as identify and qualify additional sales opportunities. The individual in this role will work closely with our existing Sales Reps/ Managers on license deals, enhancing account coverage, and deepening relationships with existing clients. They will work to support the development of pipeline for additional products and services and have close contact with large ‘Tier 1’ accounts in conjunction with the Sales team.JOB RESPONSIBILITIES - Manage customer relationships with established Tier 1 (Top 100) customersEnhance and deepen account coverage and relationshipsDevelop relationships with senior level supply chain, stores and OMNI stakeholdersBack-sell services to “A” accounts working mainly with Professional Services DirectorsAid with Customer Support & Software Enhancements (CSSE) retention and renewals (ultimately SaaS renewals)Develop SaaS and License fee pipeline for additional products to assign to Sales RepsExpand licenses of existing products with assigned clientsUpdate and maintain client information in Salesforce.comEnsure Manhattan Associates and customers are fulfilling contractual obligationsPartner with other departments to serve the customer and resolve issuesMaintain elevated level of customer satisfaction and loyalty with customersDevelop customer account strategies and tactical penetration plansCollect annual maintenance fees for Manhattan's software products for all assigned accountsMaintain client referencesMINIMUM REQUIREMENTS –Bachelor's degree in Business, Marketing or Supply Chain/Logistics, Engineering or related degreeMinimum of 2 to 3 years of experience working in a Professional Services Consulting or Marketing Demand Generation roleExperience building productive internal and external working relationships with Sales teams, Customer Support groups, Professional Services consultants, and stakeholdersExperience using Salesforce.com, Microsoft Office products or similar softwareKnowledge of professional selling strategies as well as knowledge of complex sales methodology2 years of experience implementing Manhattan products or selling strategic enterprise applications / technology; preferably supply chain is a plus#LI-KC1Committed to diversity and inclusionAt Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.SummaryLocation: Atlanta, GAType: Full time