Shift Leader- John Glenn International Airport

Shift Leaders - Open Availabilty inside the airport Donatos operations (Must be able to pass a federal background check) $19 - $22/hr plus tip pool (Must have a car) Position Summary – A Day in the Life The Team Lead is instrumental in store operations and plays a key role in preparing the store for day-to-day operations. The Team Lead ensures the highest standards of food preparation, cleanliness, and safety/security of the Store and its Associates. This role ensures the closing routine was properly completed and performs additional closing tasks if missed along with the opening routine duties. Once the store is open, the Team Lead will perform regular Restaurant Associate duties, anything from preparing food, taking food orders over the phone, at the window, or in the main lobby, washing dishes, or a variety of other roles. The Team Lead coaches and trains Donatos Associates according to the Standard Operating Procedures. This position does not allow for creating or adjusting schedules on paper or in person during a shift or completing weekly administrative functions. The Team Lead role cannot be in the restaurant without a Manager on Duty during operating hours unless only minimal scheduled staffing (scheduled closers only) remains. Job duties and responsibilities Interacts with and listens to customers attentively and enthusiastically. Ensures customers receive their orders accurately and within the quoted promise times. Anticipates the needs of the customers at all access points and removes existing or potential service barriers. Displays caring and empathy for customers and follows correct steps when resolving complaints. Ensures shift execution (pre/post-shift checklists, game plans, and dough plans). Controls food cost components of waste, prep, weights, portioning, and theft during shifts. Models all elements of Donatos Service Behaviors. Contributes to the team morale by displaying enthusiasm and commitment by word and action. Uses job aids including Donatos-U to properly train and reinforce Associates to execute Donatos standards and processes to understand their roles in fulfilling the Mission, Promise, and Values. Understands and coaches the principle drivers for People, Promise and Prosperity (positive environment, scale usage, etc.). Models performance standards. Demonstrates and trains operating norms, including but not limited to uniform policy, attendance, safety procedures, cleanliness. Trains Associates to understand and follow the food safety & personal hygiene standards required by Donatos and the local Health Department. Models food safety and sanitation requirements. Follows and trains correct cash control procedures. Assumes responsibility for inventory of all stocked items and invoice processing. Uses proper security and verification procedures when handling deposits and safe contents.Team Lead Follows proper dough and day dots procedures to ensure the best quality. Creates and fills out appropriate build-to reports (Pre-Topping, Loaded Dough, and Sauce/Cheese) to ensure all menu items are executed and consistent. Minimum requirements Physical Requirements Must be able to perform the essential functions of this position safely while meeting productivity standards Able to stand and/or walk entire shift Able to lift up to 50 pounds occasionally Occasional bending and twisting Education Basic Math and Reading Skills necessary Ohio PIC ServSafe certification Work Experience Proficiently cross trained in all restaurant stations (make, subs, cut, window, etc) Successful completion of Donatos-U Team Lead pre-requisite e-learning. The two Donatos locations inside of John Glenn Columbus International Airport are owned and operated by Robert E. Lee III, Principal of Touchstone Hospitality IV, an African American owned company. With over 35 years of experience in the hospitality industry, Robert is a mentor and coach to his employees and is passionate about delivering an exceptional customer experience with a spirit of hospitality and excellence. #J-18808-Ljbffr