IT Project Manager

IT Project Manager – Portfolio Delivery

The City of Pasadena Department of Information Technology (DoIT) is seeking a collaborative and results-driven IT Project Manager – Portfolio Delivery to join its Program Management Office (PMO). This role plays a critical part in delivering technology initiatives that support City operations, improve services to the community, and advance the City's digital modernization efforts.

The IT Project Manager leads technology projects from concept through delivery while contributing to the transparency, governance, and continuous improvement of the City's technology portfolio. The role manages a portfolio of technology initiatives with varying levels of complexity and serves as a key liaison between DoIT and assigned City departments.

In addition to project delivery, this role serves in a dual capacity as a Customer Relationship Manager (CRM) for designated departments—partnering with stakeholders to understand business needs, help prioritize technology initiatives, and guide projects from discovery through implementation.

The City offers outstanding benefits, including 9/80 work schedules with alternative Fridays off and a Hybrid Work Program.

Essential Functions

• Manages a portfolio of technology initiatives and projects of varying size, complexity, and impact from initiation through implementation and closeout. Partners with City departments to understand business needs, identify technology solutions, and align initiatives with departmental priorities and City strategic objectives.
• Serves as the primary Department of Information Technology (DoIT) liaison for assigned departments, providing consultative support, facilitating project intake and prioritization, and fostering effective communication between business stakeholders and technical teams.
• Plans, coordinates, and oversees project activities including scope development, requirements gathering, scheduling, resource coordination, risk management, testing, implementation, and operational transition.
• Applies Program Management Office (PMO) methodologies, governance practices, and project management standards to ensure consistent project delivery and portfolio oversight.
• Maintains project and portfolio information within the City's Project Portfolio Management (PPM) system; develops reports, dashboards, and performance metrics to support decision-making, portfolio transparency, and executive reporting.
• Collaborates with departmental stakeholders, technical teams, vendors, and consultants to deliver technology solutions that support operational excellence, digital modernization, cybersecurity, emerging technologies, and service improvements.
• Analyzes project, portfolio, and operational data to identify trends, risks, opportunities, and process improvements; contributes to the continuous advancement of PMO practices, governance frameworks, reporting capabilities, and organizational project management maturity.
• Performs related duties and responsibilities as assigned.

Qualification Guidelines

Competencies

The following list represents the core competencies needed for success in this position.

• Attention to Detail - Focusing on the details of work content, work steps, and final work products
• Oral Communication - Engaging effectively in dialogue
• Presentation Skills - Formally delivering information to groups
• Business Process Analysis - Defining, assessing, and improving operational processes and workflow
• Project Management - Ensuring that projects are on-time, on-budget, and achieve their objectives
• Group Facilitation - Enabling constructive and productive group interaction
• Teamwork - Collaborating with others to achieve shared goals

Education, Training and Experience

Minimum Qualifications for IT Project Manager:

Graduation from an accredited four-year college or university with major coursework in business or public administration, management information systems or a closely related field and at least three (3) years of progressively responsible experience coordinating small to medium projects on-time and on-budget using structured methodology and standard project management tools and techniques; or an equivalent combination of training and experience.

Desirable Qualifications:

• Project Management Professional (PMP) certification or equivalent.
• Experience working within a Project Management Office (PMO) or portfolio management environment.
• Experience using Project Portfolio Management (PPM) tools.
• Experience managing public sector or municipal technology initiatives.
• Agile or Scrum certification (e.g., Certified ScrumMaster or equivalent).
• Lean Six Sigma certification or experience applying process improvement methodologies.

Special Requirements

Must possess a valid California Class C driver's license and comply with the City's Motor Vehicle Safety Policy during the course of employment.

Successful completion of a comprehensive background investigation is required and must be completed before the end of the one-year probationary period. The comprehensive background investigation includes a review of employment history, criminal conviction record, use of intoxicants and/or other controlled substances. In these cases, incumbents may be asked to work at secure locations and access highly confidential materials and information, in addition to working on systems that have city-wide impacts.