Commercial HVACR Service Manager

Job Description

Job Description

The Commercial HVACR Service Manager will oversee service operations for a mixed portfolio of commercial buildings, industrial facilities, and healthcare facilities. Reporting to the General Manager, this role will lead a team of service technicians, coordinate regional customer-site visits and field support, and ensure responsive, high-quality service delivery. The position includes participation in an on-call schedule and offers an individual contributor pathway for continued career growth.

Responsibilities

• Manage day-to-day commercial HVACR service operations.
• Schedule and coordinate service technicians.
• Oversee work order management from assignment through completion.
• Plan and monitor preventive maintenance activities.
• Coordinate emergency response and participate in the on-call schedule.
• Maintain customer relations across regional commercial, industrial, healthcare, and mixed-use accounts.
• Monitor service quality and support quality assurance initiatives.
• Oversee service budgets and track financial performance.
• Develop and support service technicians.
• Prepare and review performance reports.

Required Qualifications

• 7+ years of experience in commercial HVACR service management.

Zona Mechanical started with a notion of developing value within a business by taking care of their employees who in turn take care of their customers. To achieve this vision Zona Mechanical knew the following requirements needed to be met:

Quality technicians & installers

Longer term relationship building with customers and employees

Cost effective solutions

Zona Mechanical prides themselves in maintaining safety regulations and ongoing training in the HVAC/R industry.

Company Description

Zona Mechanical started with a notion of developing value within a business by taking care of their employees who in turn take care of their customers. To achieve this vision Zona Mechanical knew the following requirements needed to be met:\r\n\r\nQuality technicians & installers\r\n\r\nLonger term relationship building with customers and employees\r\n\r\nCost effective solutions\r\n\r\nZona Mechanical prides themselves in maintaining safety regulations and ongoing training in the HVAC/R industry.