Banquet Houseperson

Job Description

Job Description

The Overnight Banquet Houseperson ensures seamless setup and execution of meetings and meal functions, maintaining a professional environment while promptly responding to guest needs. This role directly contributes to a positive and memorable event experience for all guests.

HOW YOU?LL SHAPE THE EXPERIENCE & FUTURE

• Complete all assigned work and follow instructions from supervisors or shift leaders.
• Ensures that all water, amenities, audio-visual and breaks are in room at least 15 minutes prior to the start of the meeting.
• Respond to guest requests for additional equipment and supplies, communicate applicable charges, and notify supervisors for accurate guest billing.
• Provide excellent customer service by greeting guests warmly and addressing their needs professionally.
• Set up and clean meeting and banquet function rooms in accordance with company and hotel standards.
• Refresh meeting rooms during breaks by replenishing supplies, replacing linens and water service, and removing trash.
• Assist with banquet meal service, event breakdown, and obtaining signed guest checks for proper front office posting.
• Follow all safety procedures and energy conservation guidelines while performing assigned duties.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong attention to detail and adherence to quality standards.
• Excellent customer service and communication skills.
• Ability to multitask and work efficiently under time constraints.
• Team-oriented with flexibility to assist where needed.
• Awareness of safety and energy conservation practices.

PROFESSIONAL EXPERIENCE

• Previous experience in banquet, hospitality, or customer service preferred.

ACADEMIC BACKGROUND

• High school diploma or equivalent required.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time