Senior Business Analyst - Dealer Experience

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

This position is based in Plano, TX.

Who We’re Looking For

Data and Technology Dealer Experience (DX) is looking for a passionate and highly motivated Senior, Business Analyst .

The primary responsibility of this role is to bridge the gap between business stakeholders and technical teams to drive the initiatives and support with documentation.

What You’ll Be Doing

• Gather and analyze business requirements from stakeholders such as lending, underwriting, collections, funding, servicing, and compliance teams

• Translate business needs into clear functional and technical requirements for IT and development teams

• Document current-state and future-state workflows for loan origination, credit decisioning, funding, servicing, payment processing, repossession, and collections

• Support system enhancements related to auto loan applications, dealer platforms, credit bureau integrations, payment systems, and customer portals

• Work with data teams to define reporting needs, dashboards, KPIs, and regulatory reporting requirements

• Analyze process gaps, root causes, and opportunities for automation or efficiency improvements

• Participate in user acceptance testing and ensure solutions meet business requirements

• Coordinate with developers, QA, operations, and product teams during system design, testing, and implementation

• Help manage change requests, defect triage, and production support issues

• Ensure solutions align with compliance, audit, lending regulations, and company policies

• Assist with integrations between internal systems and third-party vendors such as credit bureaus, payment processors, and dealer management systems

• Create training materials, user guides, and process documentation for business users

• Monitor post-implementation performance and recommend refinements

What you bring

• Bachelor’s degree in computer science, analytics or other field with equivalent work experience

• Auto finance domain understanding, including loan lifecycle processes (Loan origination, underwriting, funding, servicing, collections, repossessions, and charge-offs), dealer relationship and indirect lending workflows, and credit decisioning and risk fundamentals

• Requirements gathering and analysis experience, including eliciting stakeholder needs, defining clear requirements, and mapping current and future state processes

• Process improvement mindset with the ability to identify inefficiencies, streamline workflows, and drive continuous improvement

• Data and reporting skills, including understanding data flows and KPIs, analyzing trends and root causes, and working with Excel, SQL, and BI tools

• Regulatory and compliance awareness, including familiarity with lending regulations, audit and privacy requirements, and a strong focus on risk and control impacts

• Technical and integration expertise, working with APIs and external systems while effectively collaborating with developers and understanding system dependencies

• Testing and validation expertise with experience in creating test scenarios, supporting UAT and defect triage, and ensuring solutions meet business expectations

• Strong communication and stakeholder management, translating between business and technical teams, leading meetings, and influencing outcomes without direct authority

• Strong documentation skills – creating clear process flows, user stories, SOPs, and BRDs/FRDs while maintaining organized, version-controlled records

• Problem-solving and adaptability skills as demonstrated through managing production issues, prioritizing effectively, and staying calm under pressure.

Added bonus if you have

• Master's degree

• Demonstrated experience in data analysis & cost benefit analysis

• Hands-on experience with RDBMS & NoSQL Database & querying

• Experience working in a cross-functional environment with multiple stakeholders

What We’ll Bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities.

A few highlights include:

• A work environment built on teamwork, flexibility, and respect.

• Professional growth and development programs to help advance your career, as well as tuition reimbursement.

• Team Member Vehicle Purchase Discount.

• Toyota Team Member Lease Vehicle Program (if applicable).

• Comprehensive health care and wellness plans for your entire family.

• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.

• Paid holidays and paid time off.

• Referral services related to prenatal services, adoption, childcare, schools, and more.

• Tax advantaged accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to View email address on click.appcast.io .