IT Systems Support Technician

Job Title: IT Systems Support Technician


Location: Oklahoma City, OK (Onsite with local travel)


Pay Range : $50,000 - 65,000 / year depending on experience


Benefits : The position is eligible for medical, dental, vision, and 401(k).


* * Onsite requirement - Must be authorized to work in the United States. Position is not eligible for sponsorship.


Overview


We are seeking an experienced IT Systems Support Technician to join a growing IT team in Oklahoma City. This role is ideal for someone with strong hands-on experience supporting server environments, Microsoft 365 administration, networking infrastructure, and end-user support in a fast-paced business environment.


The ideal candidate will have a strong technical foundation, excellent troubleshooting skills, and the ability to work independently while supporting multiple systems and users.


Responsibilities

• Support and maintain Windows Server environments
• Troubleshoot and manage server infrastructure including:
  • RAID configurations
  • Server Manager
  • Hyper-V
  • SQL environments
• Administer and support Microsoft 365 products and the Microsoft 365 Admin Portal
• Configure and troubleshoot DNS records including SPF and TXT records
• Support network infrastructure including:
  • VLANs
  • DHCP
  • VPN connectivity
  • Switches and wireless networking
• Assist with maintaining HIPAA-compliant systems and secure Outlook/email configurations
• Provide technical support for desktops, laptops, printers, and end-user devices
• Perform system upgrades, patching, maintenance, and troubleshooting
• Document technical issues and resolutions within ticketing systems
• Escalate advanced infrastructure issues when necessary
• Provide excellent customer service and communication to internal users

Qualifications


Required:

• 2+ years of IT support, systems administration, or infrastructure support experience
• Experience supporting Windows Server environments
• Working knowledge of:
  • Hyper-V
  • RAID configurations
  • Microsoft 365 administration
  • DNS, SPF, and TXT records
  • VLANs, DHCP, and VPN technologies
• Strong troubleshooting and problem-solving skills
• Understanding of HIPAA compliance and email security best practices
• Excellent communication and customer service skills

Preferred:

• CompTIA A+ and/or Network+ certifications
• Experience supporting SQL environments
• Experience with ticketing systems and remote support tools
• MSP or multi-site support experience

Why choose Addison Group?
• Pay : We negotiate high salaries using U.S. Bureau of Labor Statistics
• Benefits & Bonuses : You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
• Permanent Employment : Many of Addison's job openings lead to potential permanent employment
• Connections : You connect directly with hiring managers from renowned organizations
• Options : You are presented with multiple employment options near your home
• Professional Development : You are provided hiring process advice, resume revision, and employment term negotiation


Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.