Senior User Experience Architect

Job Description

Job Description

Overview

Arke is seeking a Senior User Experience Architect to join our growing team. This role plays a critical part in translating complex business challenges into intuitive, impactful digital experiences. You'll help architect responsive websites, portals, kiosks, mobile apps, eCommerce journeys, and CMS implementations, grounding every solution in strong UX principles and collaborating fluidly with creative and development teams in an iterative, agile environment.

If you're passionate about making digital experiences simpler, smarter, and more human—especially as they evolve with AI and new interaction models—we'd love to hear from you. Strong communication and collaboration skills are essential, as is the ability to take initiative and drive projects forward with both internal teams and client stakeholders.

While this is a remote position, we do expect some in-office days to connect and collaborate.

Note: To be considered for this position, a portfolio or case studies of work must be submitted with the application.

Primary Responsibilities

• Conduct research to understand user behaviors, needs, and motivations through methods such as journey mapping, persona development, heuristic evaluations, and usability testing
• Lead or contribute to stakeholder interviews, workshops, UX audits (including AI-readiness evaluations), user testing and research synthesis
• Define and evolve information architecture, including content hierarchies, structured content planning, and navigation strategy
• Create key UX deliverables such as user flows, journey maps, wireframes, sitemaps, and low-fidelity prototypes
• Contribute to the design of AI-first experiences, including prompt journeys, GPT discovery flows, and conversational UIs
• Design conversion-optimized experiences, including eCommerce flows, PLPs/PDPs, and filtering or cart functionality
• Advocate for accessibility, mobile-responsiveness, and usability best practices across all deliverables
• Collaborate closely with creative, technical, and engagement teams to ensure seamless alignment across strategy, design, and implementation
• Support business development efforts by contributing to UX strategy and deliverables for proposals and RFP responses
• Help shape Arke's UX practice, contributing to internal standards, methodologies, and innovation initiatives

Experience & Skills

• Bachelor's degree preferred, or equivalent experience in digital-first environments
• 8+ years of experience architecting digital experiences across platforms and devices
• Proven expertise in wireframing, journey mapping, user flows, and UI prototyping
• Comfortable interpreting and synthesizing research, user testing, and behavioral data into actionable UX solutions
• Working knowledge of Figma, MIRO, or similar prototyping and collaboration tools
• Familiarity with HTML/CSS and responsive frameworks; an understanding of how designs translate into front-end development
• Exposure to structured content models and CMS-driven experiences
• Interest in emerging technologies and interfaces—experience with GPTs, voice UIs, or AI-enhanced experiences is a strong plus
• Bonus: Understanding of visual design fundamentals (typography, hierarchy, layout, grid systems)

Who You Are

Curious & Adaptive - You embrace change and thrive on learning new approaches, from AI-powered journeys to conversational design
A Systems Thinker - You naturally connect dots across user journeys, business goals, and digital ecosystems
A Strategic Communicator - You simplify complexity, translate ambiguity into actionable insights, and bring clarity to teams and stakeholders
Empathetic & Detail-Oriented - You care deeply about the user, obsess over details, and elevate experiences through thoughtful design
Collaborative by Nature - You believe the best solutions come from diverse perspectives and enjoy working across disciplines

Pay Range - Atlanta, GA

$135,000—$150,000 USD

Who We Are

MSQ DX is a full-service experience design and technology consultancy dedicated to delivering connected, optimized digital solutions that spark conversations and fuel exponential growth. Our core values are the heart of MSQ DX and influence everything we do. We cultivate a vibrant culture for extraordinary people and uphold high standards while creating value for our clients and stakeholders.

Why MSQ DX?

At MSQ DX, our greatest strength is our people. We believe in creating an environment where everyone can do meaningful work, grow their skills, and feel supported by a team that truly cares.

We offer a fantastic benefits package to our US-based employees , including health, dental, vision, life, and disability insurance, along with a 401(k) plan that includes up to a 4% company match. We also trust our employees to self-manage their personal time off and we invest in opportunities for ongoing learning, mentorship, and professional development.

For our Brazil team , we provide competitive compensation and access to growth and collaboration with our cross-cultural teams. Everyone at MSQ DX plays an important role in our success, and we value each person's unique contributions to our culture.

We are proud to be a place where people enjoy working and feel encouraged to be their best. We hope you will explore what it is like to be part of MSQ DX.