Shelter Operations Manager

Shelter Operations Manager

Our Mission: Cornerstone disrupts violence through advocacy, support, and prevention. We partner with individuals, families, and organizations to build communities free from harm. Our Core Values: Survivor-Centered, Social Justice, Well-Being, Collaboration, Integrity.

Summary of Cornerstone: Cornerstone is a $5.5 million organization that provides comprehensive services for individuals and families in the greater Twin Cities metropolitan area who are experiencing or have experienced domestic violence, sexual violence, human trafficking or general crime. Our offices are located in Bloomington, Brooklyn Center and Minneapolis. Learn more at Diversity and Inclusion: We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites. BIPOC and LGBTQ+ community are strongly encouraged to apply. Pay Range: $71,000 - $75,000/ year Schedule: Monday-Friday. Core hours are 9am-5pm. This position includes days, and may require occasional evenings, weekends, and holidays, as needed. This position is also included in an on-call rotation, once every four weeks. Unionized Position: No.

Job Summary: The Shelter Operations Manager oversees the daily programmatic and operational functions of Cornerstone's Emergency Services (shelter) Program, including 24-hour shelter, hotel, and crisis line services. This position provides leadership and supervision to ensure trauma-informed, survivor-centered, and culturally responsive services in a safe, welcoming, and inclusive environment. Responsibilities include daily operations, program quality, strategic planning, operational decision-making, and employee management, with direct oversight of full-time shelter staff and other positions as assigned. In collaboration with the Senior Director of Housing and Support Services, and Shelter Coordinator; the Manager supports recruitment, hiring, onboarding, and staff training to maintain an effective advocacy team. This position also collaborates with internal teams and community partners to meet survivor needs, support transitions from shelter, and ensure compliance with organizational policies and program requirements.

Experience/Qualifications:

• Minimum of 2 years of experience providing direct services to survivors of domestic violence, sexual violence, human trafficking, or homelessness. related field, equivalent social services experience, bilingual or multilingual skills, and proficiency in Microsoft Office and web-based applications are a plus.
• Experience providing direct services and advocacy to individuals and families impacted by domestic violence, sexual violence, and/or human trafficking, with a strong understanding of survivor-centered and trauma-informed practices.
• Knowledge of the intersection of domestic violence, poverty, homelessness, and housing instability, including available housing resources and community supports.
• Strong leadership, communication, and interpersonal skills, with the ability to supervise, coach, and support staff effectively. Bilingual or multilingual skills are a plus.

Essential Functions:

• Oversight, Leadership, Supervision, and Programming (60%)
• Oversee, develop, and evaluate shelter, hotel, and 24/7 crisis line services in alignment with Cornerstone's mission, values, and program standards.
• Provide staff supervision, coaching, performance management, and accountability, including regular supervision meetings and ongoing professional development.
• Collaborate with the Shelter Coordinator on recruitment, hiring, onboarding, training, and the development and maintenance of training materials, policies, and procedures.
• Direct Services and Staff Support (25%)
• Oversee advocates' support of participants in achieving goals, developing safety plans, accessing resources, and transitioning from shelter or hotel placements.
• Ensure staff maintain current knowledge of housing, social services, mental health resources, and community-based supports, with attention to barriers affecting marginalized and underrepresented communities.
• Ensure advocates follow established advocacy practices, confidentiality requirements, data privacy standards, and Day One protocols, technology, and referral processes.
• Administrative and Program Operations (15%)
• Respond to requests from Program Leadership, Finance, Development, and Human Resources related to grants, funder reporting, staffing, and budget management.
• Oversee shelter resources, facility maintenance, transportation, and other contracted services.
• Maintain accurate personnel documentation, including schedules, time sheets, supervision records, performance documentation, and related employee records.
• Monitor Apricot data entry, quarterly reports, program statistics, and other reporting requirements to ensure accuracy, timeliness, and compliance.
• Review and submit invoices, credit card documentation, and other financial records within established deadlines, and ensure critical incidents are documented and reported appropriately.

Organizational and Leadership Expectations

• Model Cornerstone's mission, values, ethical standards, and commitment to trauma-informed, survivor-centered, and culturally responsive services.
• Promote diversity, equity, inclusion, accessibility, and ongoing reflection on power and privilege in leadership, service delivery, and community engagement.
• Maintain clear, timely communication with the Senior Director of Housing and Support Services regarding staffing, program performance, operational needs, successes, and challenges.
• Support employee growth, accountability, and retention through constructive feedback, courageous conversations, recognition of strengths, and professional development.
• Participate in required supervision, staff meetings, trainings, leadership activities, and internal or external committees as assigned; remain informed of organizational policies, procedures, and updates.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities and those who may be Deaf/Hard of Hearing, to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to use manual dexterity for use of objects, tools, or controls as well as visual acuity. The employee is required to stand, walk, sit; climb or balance; and stoop, kneel, or crouch. The employee must lift and/or move up to 20 pounds. No employee should attempt to lift more than what is comfortable for them.

Our Benefits Package Includes:

• Free virtual mental health counseling (for all employees + their families)
• Free telemedicine (for employees + enrolled family members)
• 401(k) after 90 days + up to 4% employer match after 1 year
• Paid parental leave after 1 year of service
• Medical, dental & vision (eligible first month after 30 days)
• HSA & FSA options
• Free basic life & AD&D insurance
• Free long-term disability
• Voluntary short-term disability
• Generous PTO: 168 hours to start (increases after 24 months)
• 11 paid holidays + 2 floating holidays
• Paid birthday off

EEO Statement: Cornerstone strives for a fully inclusive work environment and does not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, veteran, disability, age, marital or, familial, and/or with regard to public assistance or any other characteristic. We are an Equal Opportunity and Affirmative Action Employer.

Cornerstone Advocacy Service