Team Lead, Internship Program

The Team Lead, Professional Services Internship Program is responsible for the day-to-day leadership, development, and operational oversight of a growing team of interns supporting Finalsite’s Professional Services organization.

This role manages intern workloads, project assignments, training, quality, and performance, with a strong focus on work completed within Finalsite’s Composer CMS. The Team Lead will partner with teams across Professional Services to identify appropriate work for the internship team and establish scalable processes that allow interns to support a broader range of services as the program grows.

LOCATION

100% Remote - Anywhere within the US

RESPONSIBILITIES

Intern Leadership & Development

• Provide day-to-day leadership, coaching, mentorship, and performance management for the Professional Services internship team.
• Manage intern workloads, schedules, priorities, and project assignments to ensure work is appropriately distributed and completed on time.
• Lead onboarding and ongoing training, including the development of interns' skills and proficiency within Finalsite Composer.
• Establish clear expectations and provide regular feedback on quality, productivity, professionalism, and development.
• Identify individual strengths and development opportunities and help prepare high-performing interns for potential future opportunities within Finalsite.
• Foster a collaborative environment that provides interns with meaningful professional experience while delivering value to the business.

Project & Quality Oversight

• Oversee work completed by interns within Finalsite Composer, ensuring accuracy, quality, consistency, and adherence to established standards.
• Coordinate and prioritize incoming work from teams across Professional Services.
• Match projects and assignments with appropriate intern skills, experience, capacity, and development goals.
• Monitor project progress, address blockers, and ensure deadlines and service expectations are met.
• Establish and maintain quality assurance processes for work completed by the internship team.
• Serve as the primary escalation point for questions or issues related to intern assignments and deliverables.

Program Growth & Professional Services Collaboration

• Partner with Professional Services leaders and teams to identify new opportunities for the internship program to support service delivery.
• Develop scalable workflows and processes for requesting, assigning, tracking, reviewing, and completing work through the internship team.
• Expand the program beyond its existing support of Virtual Webmaster and Content Migration to serve additional Professional Services teams and service offerings.
• Identify opportunities to responsibly leverage AI and automation to improve internship workflows, increase efficiency, and scale service delivery across Professional Services.
• Monitor team capacity and program demand to identify future staffing, training, and resource needs.
• Track program performance and communicate outcomes, capacity, opportunities, and challenges to Professional Services leadership.
• Partner with HR and internal stakeholders as needed to support intern recruitment, onboarding, and program administration.

QUALIFICATIONS AND SKILLS

• 3–5 years of professional experience in web services, project management, team leadership, training, or a related field.
• Strong working knowledge of Finalsite Composer or similar content management systems (CMS), with experience completing or overseeing website content work within these platforms.
• Demonstrated experience mentoring, coaching, training, or developing others.
• Strong project and workload management skills with the ability to coordinate multiple assignments, priorities, and deadlines.
• Strong attention to detail with the ability to establish and maintain quality standards.
• Comfortable adopting emerging technologies, including AI-powered tools, to improve workflows, productivity, and service delivery.
• Strong written and verbal communication skills with the ability to collaborate across teams and levels of the organization.
• Ability to balance employee development with business needs and operational priorities.
• Comfortable working with project management, ticketing, and collaboration tools such as Jira, Slack, and Zoom.
• Experience working within Professional Services, web services, education technology, or another client-focused service organization is preferred.

RESIDENCY REQUIREMENT

Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.

DISCLOSURES

Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.