Patient Access Representative

Patient Access Representative Team Lead

Patient Access is a service department of the hospital involved with assisting patients, medical staff and ancillary departments. The Patient Access Representative Team Lead is responsible for the scheduling, insurance verification, pre-cert follow-up, pre-admission, admission, registration, ordering of tests and procedures, verifying medical necessity and point of service collections of all patients into the hospital in a courteous and professional manner. He/she is responsible for interviewing and gathering complete and accurate demographic and financial data to complete the above functions in a timely manner and informing patients of their rights, hospital policies and procedures. He/she is also responsible for assisting the Patient Access Manager with the daily operations of the Patient Access areas, including: optimization, support and staff competency of electronic software and systems used, performing quality audits, optimization of ongoing training and education to the team. Performs other duties as assigned.

Minimum Job Requirements

• High School diploma or its equivalent
• Two (2) years accumulated experience in a clerical position, healthcare related position, or customer service.
• BLS certification or must obtain during Orientation and prior to reporting to department.

Preferred Job Requirements

• A minimum of three (3) years' work experience in a hospital Patient Access department.

Skills / Knowledge / Abilities

• Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage.
• Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
• Excellent time management, and organizational skills.
• Ability to problem solve, multi-task in a fast-paced setting and work well in a team environment.
• Developed computer skills to include proficiency with Microsoft Office, telephone system and the ability to learn and proficiently perform computer applications related to department operations and job function.
• Excellent customer service skills.
• High degree of accuracy with concentration and close attention to detail.
• Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.

Working Conditions

• Typical office environment with prolonged sitting.
• Work subject to interruptions and occasional high stress levels.
• Ability to work occasional extended hours, evenings and/or weekends based on the needs of the department.
• Ability to be flexible to work at various office locations.
• Works with protected health information.

Physical and Mental Activities, Tools and Equipment

• Use of personal computer and other standard office equipment including but not limited to: telephone, fax, copier, calculator, and scanners.
• Repetitive wrist, finger and hand movement.
• Occasional manipulation of large volumes of books, charts, reports or files.
• Ability to lift supplies or equipment.
• Ability to push wheelchairs for patients.
• Ability to push workstation on wheels throughout various hospital locations.
• Lifting, pushing, pulling, walking sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner.

Equal Opportunity Employer Marion Health is a smoke-free environment.