Installer/Trainer Part Time

CaptionCall Installer/Trainer

Help make a difference!

CaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position is responsible for enriching lives by installing the CaptionCall phone for our customers and training them how to use it to communicate over the telephone with confidence. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement.

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing.

Pay Range: Hourly + Piece Rate

$12.22 to $19.52 (Based off location and experience)

Current Piece Rate (Additional compensation for completed installation):

$25/successful installation

$25/ successful priority service call

$15/ successful service call

Additional Benefits:

Mileage Reimbursement

Tablet Provided

Phone Provided

Growth Opportunities

401k 6% match with immediate vesting

TeleDoc, Dental/Orthodontia, and Vision Insurance

Employee Assistance Program

Engaged Employee Resource Groups

Outstanding Learning and Career Development Opportunities

Knowledge, Skills and Abilities:

Provide excellent customer service

Ability to effectively communicate in English through reading, writing, speaking, and listening

Ability to work evenings and weekends as needed

Ability to drive and travel via air as needed

Ability to tailor to unique needs of individual customers

Must be reliable, organized and punctual

Must be able to work independently

Ability to adapt to constantly changing environments

Experience working with senior citizens

Basic computer knowledge and experience

Essential Duties and Responsibilities:

Install and troubleshoot CaptionCall phones in customers' homes

Courteously train customers on how to use the phone and its features

Promote the CaptionCall service

Assist with lead generation activities as needed

Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business

Ability to meet or exceed Install/Trainer expectations and maintain established goals set forth by department management

Complete service calls as assigned

Accurately maintain customer records

Complete required reports and submit invoices and feedback on customer interactions

Retrieve and clean phones of former customers

Maintain adequate inventory of equipment and supplies in order to service customers

Represent CaptionCall at various events as assigned

Adhere to strict compliance policies set by the company

This position has access to highly confidential, sensitive information relating to customers of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Adapt to new responsibilities as necessary

Other duties as assigned

Education:

Minimum: High School Diploma or GED

Working Conditions and Physical Requirements:

Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times

Possess and maintain a valid driver license

Maintain a good driving record

Able to sit/stand for a long period of time in an office environment

Able to transport installation equipment into a customer's home

Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components

Regular and predictable attendance required.

Supervisory Responsibility:

This position has no supervisory responsibilities.

Company Summary:

Our Mission Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Equal Employment Opportunity:

CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.